Customer Support Coordinator

Flex Technology Group; Cockeysville (MD); On-site; USD 40,000 - 56,000; Full time

Job summary

FlexTG is seeking a Sales Support/Business Development specialist to partner with the Sales team in Hunt Valley, MD. You will assist in business development, customer financials, and support all Sales Team needs, working closely with customers and internal resources. The role requires effective communication, strong time management, and a proactive work style.

The position involves post-sales support across the region, occasional travel (approx. 10%), and adherence to FlexTG policies.

Qualifications

• Excellent customer relation skills
• Background in customer service
• Bachelor's degree preferred
• Strong self-motivator
• Excellent oral and written communication skills
• Independent and hard working
• Strong time management & organization skills
• Must follow the policies and procedures set forth by Flex TG LLC
• Intermediate computer knowledge MS Office ("Microsoft Word", "Excel", "PowerPoint", "Outlook")
• Experience with ServiceNow
• As part of pre-employment, we require drug and background screenings

Responsibilities

• Timely follow up and Responses to Requests and Escalations
• Coordinates billing requests, contracts, and escalations with customers and internal resources
• Prepares reports and documentation for the Sales Team
• Responsible for region-wide post-sales needs
• Travel required up to 10%
• Supports all other team member tasks and other duties as assigned

Skills

Customer relations

Customer service

Self-motivation

Communication

Work ethic

Time management

MS Office

ServiceNow

Education

Bachelor's degree preferred

Tools

MS Office

ServiceNow

Job description

FlexTG is the largest and most respected Managed Print Solutions provider in the nation.

For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.

Position Summary

This position partners with the Sales organization and is responsible for assisting in business development, customer financials and supporting all Sales Team needs. Position is based in Hunt Valley, MD.

Essential Functions And Responsibilities

Timely follow up and Responses to Requests and Escalations

• Works closely with customer contacts, end-users and FlexTG's internal resources on billing requests, contracts, and escalations
• Prepares reports and documentation for the Sales Team
• Responsible for Region wide post sales needs
• Some travel required (10%)
• Supports all other team member tasks and other duties as assigned

Qualifications And Experience

Excellent customer relation skills

• Background in customer service
• Bachelor's degree preferred
• Strong self-motivator
• Excellent oral and written communication skills
• Independent and hard working
• Strong time management & organization skills
• Must follow the policies and procedures set forth by Flex TG LLC
• Intermediate computer knowledge* MS Office ("Microsoft Word", "Excel", "PowerPoint", "Outlook")
• Experience with ServiceNow
• As part of pre-employment, we require drug and background screenings

FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.