Customer Support & Care Specialist — Growth & No Nights

Culligan International; Iowa (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Training & development

Wellness resources

Career advancement opportunities

Paid Training

No Nights or Weekends

Bonus opportunities available

10+ paid holidays

Paid vacation

Water treatment equipment for yourhome

Health insurance - we pay 85% of our 1

Job summary

Culligan Water of Pierson is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs.

Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers’ expectations.

Qualifications

• High school diploma or GED is required.
• Ability to stay calm when customers are stressed or upset.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Problem-solving, order processing, and maintenance of current customer accounts.
• Follow company protocols, policies, and goals to optimize department efficiency.
• Provide proactive sales support to assigned accounts by building close relationships.
• Handling Payments & Deposits
• Setting appointments for the Customer Care Rep
• Entering Leads into lead portal
• Answer customer inquiries by phone and in person.
• Schedule service and delivery orders; coordinate with service/ops teams.
• Bill service, delivery, and new installation orders.
• Make outbound calls to current customers to schedule additional services.
• Refer unresolved grievances to designated departments for investigation.
• Follow all safety rules and Culligan policies.
• Complete any other responsibilities as assigned.

Skills

Customer service

Communication

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Culligan Water of Pierson is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs.

Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers’ expectations.