Customer Support Call Center Agent supporting Nvidia

Sustainable Talent; Santa Clara (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Full benefits

PTO

Job summary

Sustainable Talent is recruiting a Customer Support Call Center Agent to support NVIDIA in Santa Clara, CA. This full-time W-2 contract role offers $28–$30 per hour, comprehensive benefits, PTO, and a collaborative culture.

You will handle world-wide incoming calls, perform follow-ups, document interactions, and guide customers through troubleshooting while maintaining confidentiality and meeting performance metrics.

Qualifications

• 3+ years of experience in customer support or call center roles.
• Excellent verbal and written communication skills.
• Ability to handle confidential matters with discretion.
• High school diploma or equivalent.
• Able to work in a fast-paced environment with flexible schedules.
• Strong time management and problem-solving abilities.
• Proficient with computer systems and CRM software.

Responsibilities

• Answer world-wide incoming calls and assist customers, vendors, and inquiries.
• Make outbound calls for follow-up support.
• Document and track customer interactions in the system accurately.
• Resolve issues by identifying problems and offering solutions.
• Escalate unresolved issues to higher-level support when needed.
• Meet performance metrics like call handling time and CSAT.
• Guide customers through troubleshooting steps and explain policies.
• Maintain confidentiality of customer information.
• Collaborate with teammates and supervisor to improve processes.
• Handle high-volume situations calmly.

Skills

Excellent communication

Strong attendance

Discretion with confidential info

Problem solving

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Customer Support Call Center Agent supporting Nvidia

Sustainable Talent is partnering withNVIDIA, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.

We are looking for aCustomer Support Call Center Agent to support our client's growing team.This is a full-time (W-2)contract role based in Santa Clara, CA. We offer competitive pay $28/hr - $30/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

Job Description:

• Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.


• Make outbound calls as needed for follow-up support.


• Document and track customer interactions in system, ensuring all information is accurate and up-to-date.


• Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.


• Escalate unresolved issues to higher level support or management when necessary.


• Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.


• Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.


• Handle sensitive or confidential customer information with care adhering to privacy policies.


• Collaborate with team members and supervisor to continuously improve customer service processes.


• Maintain a calm and professional attitude in stressful or high-volume situations.


• Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.


• Continues training and development with internal sales teams for product updates and support tools.

Qualifications:

• Excellent verbal and written communication skills.


• Strong attendance record is required.


• Ability to handle confidential matters with discretion.


• 3+ years of experience.


• Minimum of a high school diploma or equivalent experience.


• Mature mind-set focusing on being accountable, dependable, and culpable.


• Able to work in a fast-paced environment.


• Flexible with schedule changes, lunch changes, OT, and work assignments.


• Articulate, hard-working, and quick on your feet with the ability to present information concisely.


• Knows how to organize and prioritize work smoothly with good time management.


• Can thoughtfully work both collaboratively and independently with little supervision.


• Critical thinker with excellent problem-solving skills.


• Works well with a variety of people and partners with a positive customer service


• Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.

About Sustainable Talent

Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.

Equal Opportunity Statement

Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.