Customer Support Associate - Work from Home

TurboTax; Bellevue (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax software. Enjoy the flexibility of building your own schedule while providing essential support to users navigating tax return processes. With a competitive pay rate and additional bonuses for participation in certification, this role offers a dynamic work environment where your communication skills and customer empathy will shine. Embrace this opportunity to grow and make a meaningful impact in the lives of customers seeking assistance.

Benefits

Flexible hours

TurboBonus Boost

Certification bonus

Qualifications

• No specific accounting background required; enthusiasm to learn is key.
• Ability to articulate solutions clearly and empathetically.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Provide continuous support for downloading, logging in, and basic navigation.

Skills

Strong communication skills

Customer empathy

Enthusiasm for learning

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus just for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required. Want to work more? Go for it!¹
• You will be supported by an SME (Subject Matter Expert) during live calls, and an MPS (Marketplace Performance Specialist) will advocate for you.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• This role does not require any specific accounting background. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers with TurboTax products and tax software. You should articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while driving innovation and delivering top-notch service.

Additional information :

Employment type : Full-time

Create a job alert for this search