Customer Support Associate - Work from Home - Decatur, GA

Anomaly Squared; Decatur (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking customer contact center as a Customer Support Associate, where you can thrive in a fun and laid-back environment. This role offers both full-time and part-time opportunities, allowing you to engage with clients through inbound and outbound calls. You'll be responsible for qualifying callers and scheduling appointments, making professionalism and strong communication skills crucial. With remote work options and a focus on personal and professional growth, this position is perfect for those looking to advance their careers in customer service. If you are adaptable and eager to learn, this is the opportunity for you!

Benefits

Remote work

Remote training

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off (PTO)

Qualifications

• High School Diploma or GED is required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Qualifying callers for programs, products, or services through calls.
• Scheduling appointments and conducting patient recruitment.

Skills

Verbal Communication

Written Communication

Adaptability

Product Knowledge

Education

High School Diploma or GED

Tools

Windows Operating System

Google Chrome

Job description

Customer Support Associate - Work from Home - Decatur, GA

Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage

$10.00 per hour ($7.25 per hour during training)

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10.
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Benefits

Employment BENEFITS:

Remote work.

Remote training.

For Full-time Employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Consumer Services