Customer Support Associate - Work from Home - Austin, TX

Anomaly Squared; Austin (TX); Remote; Full time

Job summary

Join a forward-thinking company as a Customer Support Associate where you can work from the comfort of your home. This exciting role offers the chance to engage with clients, qualify callers for various services, and contribute to a dynamic customer contact center. With opportunities for personal and professional growth, you will be part of a team that values communication and professionalism. Enjoy the flexibility of remote work, comprehensive benefits for full-time employees, and a supportive environment that encourages career advancement. If you're ready to make a difference in customer service, this is the perfect opportunity for you.

Benefits

Remote work

Remote training

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off (PTO)

Qualifications

• High school diploma or GED is required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Qualifying callers for programs and services through inbound and outbound calls.
• Scheduling appointments and recruiting patients for medical services.

Skills

Verbal Communication Skills

Written Communication Skills

Product Knowledge

Customer Service Skills

Education

High School Diploma or GED

Tools

Windows Operating Systems

Google Chrome

Job description

Customer Support Associate - Work from Home - Austin, TX

Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage

$10.00 per hour ($7.25 per hour during training)

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements: Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10.
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Benefits

Employment BENEFITS:

• Remote work.
• Remote training.
• For Full-time Employees ONLY:
• Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.
• 401(k) after 90-day probationary period if elected.
• PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Consumer Services