Customer Support Associate: Orders & Inquiries

Kelly; Chelmsford (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a Customer Support Representative I to be 100% available for a high volume of inbound calls and to process orders by phone, fax, and email using the Oracle database. You will provide customers with detailed, accurate information on orders, returns, credits, shipping information, and navigation through the ZOLL web store.

Qualifications include a high school diploma and 1–2 years of customer service experience; excellent communication and attention to detail are essential.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of solid customer service background, preferably in a call center environment.

Responsibilities

• Promptly answer a high volume of phone calls for customers, including placing orders, providing shipping/tracking information, and handling returns and credits.
• Process a high volume of accessory orders via phone, fax, mail, and email.
• Provide accurate, professional, and responsive customer support to customers and all personnel within the organization at all levels.
• Qualify and execute credit, invoice-only, and return authorization requests.
• Provide verbal, faxed, and email order confirmations upon request by the customer.
• Educate and assist customers in navigating ZOLL’s web store.
• Actively participate in team meetings.
• Work extended hours as needed during fiscal month and quarter-end as defined by management.

Skills

Professional telephone manner

Strong customer focus

Attention to detail

Complex product configurations

Oral and written communication

Knowledge of company policies

Education

High School Diploma or equivalent

Tools

Oracle database

Job description

Kelly is seeking a Customer Support Representative I to be 100% available for a high volume of inbound calls and to process orders by phone, fax, and email using the Oracle database. You will provide customers with detailed, accurate information on orders, returns, credits, shipping information, and navigation through the ZOLL web store.

Qualifications include a high school diploma and 1–2 years of customer service experience; excellent communication and attention to detail are essential.