Customer Support Associate Norway (Part-time) – Open Application

Ensembleneon; Oslo; Hybrid; USD 1,993 - 2,990; Part time

Job summary

A leading carsharing platform is seeking a part-time Customer Support Associate to enhance customer service and sustainable mobility in Norway. Responsibilities include responding to inquiries, handling user cases, and providing feedback for service improvement. Candidates should be fluent in Norwegian and English, with a positive mindset. This role offers the flexibility of 1–3 shifts per week, including evenings and weekends.

Qualifications

• Fluent in Norwegian and English, both written and spoken.
• Strong communicator with a positive and solution-oriented mindset.
• Experienced in customer service — experience is a plus, but not required.
• Comfortable using IT systems and quick to learn new tools.
• Based in Oslo and holds a driver’s license (class B).

Responsibilities

• Responding to customer inquiries via phone and email.
• Handling more complex cases with users and making sound decisions.
• Sharing user feedback with the team to improve service and product.
• Ensuring a consistently high level of quality in every interaction.

Skills

Fluent in Norwegian

Fluent in English

Strong communicator

Customer service experience

Job description

Who we are

We’re one of the world's leading carsharing platform, with millions of users around the world, sharing thousands of cars in over 1500 cities across 6 countries.

Our mission is simple: Make our cities better places to live through carsharing.

Carsharing empowers people to move in a smarter and more sustainable way: studies show that one shared car replaces between 5 and 8 privately owned cars, which frees up space in our cities while giving communities 24/7 access to cars when they need them.

With our connected car technology, users can quickly and easily book and unlock a wide variety of vehicles directly from our app, without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys.

To reach our vision of a world where all cars are shared, we need a strong team to help us disrupt car ownership. We look for people who are curious, positive, and engaged; who can adapt and learn quickly; who have the skills and smarts to reach their goals autonomously, while having the generosity and mindset to work collaboratively. No matter your role, background, or level of experience, we believe that every member of the team can have an impact.

We’re extremely proud to be certified in the “Best Workplaces” in 2025!

The opportunity

Are you looking for a part-time position where you can strengthen your customer service skills, contribute to sustainable mobility, and help shape the future of urban living?

Getaround is always looking for motivated and service-minded Customer Support Associates to join our Norwegian team.

This is an open application — we will contact relevant candidates when new part-time opportunities become available.

What you’ll do

As part of our Customer Support team, you will play a key role in ensuring a great experience for our users in Norway. Your main mission is to help drivers and car owners make the most of Getaround’s platform by providing clear, friendly, and efficient assistance.

Your responsibilities will include (but are not limited to):

• Responding to customer inquiries via phone and email.
• Handling more complex cases directly with users and making sound, well-informed decisions.
• Sharing user feedback with the wider team to improve our service and product.
• Ensuring a consistently high level of quality in every interaction.

What you’ll bring

We’re looking for someone who is:

Fluent in Norwegian and English, both written and spoken.

A strong communicator with a positive and solution-oriented mindset.

Experienced in customer service — experience is a plus, but not required.

Comfortable using IT systems and quick to learn new tools.

Based in Oslo and holds a driver’s license (class B).

Part-time position: typically 1–3 shifts per week, including evenings and weekends.

Additional shifts may be available during holidays or vacation periods.

Why Getaround?

At Getaround, you’ll join a curious, positive, and dynamic international team working together toward a shared vision: fewer cars on the road and better cities to live in

🌎 Getaround Europe is a fast-growing startup located in the center of Paris (headquarter), and an office in Oslo. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.

🌱 The opportunity to have a positive impact on climate change. Cars are responsible for 17% of carbon emissions. In France, an independent study has shown that each connected car shared on Getaround replaces more than 5 self-owned cars.

🌐 An international team and company: our product is live in France, Norway, Spain, Belgium, Germany and Austria.

🤝 Getaround is committed to equal opportunity. We value and embrace diversity, equity and inclusion of all our Getarounders