Customer Support Associate - Meter Operations Examination

City of Cleveland; Cleveland (OH); On-site; USD 36,000 - 55,000; Full time

Job summary

The City of Cleveland is seeking a Customer Support Associate for Meter Operations to handle meter-related discrepancies, schedule appointments, and update billing data. The role requires strong customer service, English fluency, and the ability to lift up to 30 pounds.

Experience with water utilities and AMR systems is preferred. Open to qualified candidates with a high school diploma and an associate degree preferred; two years of service in a busy office environment is required.

Qualifications

• High School Diploma or GED required.
• Associate degree in Accounting/Business or related field preferred.
• Two years of full-time customer service experience in a high-volume office.

Responsibilities

• Review meter-related discrepancies identified by field crews against meter data.
• Process daily meter Reading, investigation and repair requests.
• Monitor AMR system cut cable alerts and coordinate with customers for appointments.
• Update non-AMR meter information in billing system; provide backup dispatch coverage.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Associate's degree in Accounting, Business, or related field

Tools

Microsoft Word

Microsoft Excel

Job description

CUSTOMER SUPPORT ASSOCIATE - METER OPERATIONS Examination

(OPEN) CS2026-108

Application Open Date: 08/31/2026

Application Close Date: 09/14/2026

SALARY: $17.16 - $26.58 per hour.

EXAMINATION INFORMATION

WRITTEN EXAMINATION

: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

JOB DUTIES

Under supervision, reviews meter-related discrepancies ("exceptions") identified as a result of field activities assigned to utility work crews against the meter reading, meter number, and meter configuration. Reviews and completes daily assigned meter reading, investigation, and repair requests. Monitors cut cable alerts in the Automated Meter Reading (AMR) system. Contacted by customers to schedule special appointments with repair workers as needed using the cut cable report, crossed meter requests, or other information obtained about areas surrounding the meter. Updates non-AMR meter information in the billing system as requested and approved. Provides backup coverage to Radio Dispatchers. Performs other duties as requested.

MINIMUM QUALIFICATIONS

High School Diploma or GED required. Associate's degree in Accounting, Business, or a related field from an accredited college or university is preferred. Two (2) years of full-time paid experience handling telephone and/or walk-in customers, with an emphasis on customer service in a high-volume office environment, is required. Experience working in a water utility, including tasks related to automated meter reading, is preferred. Basic proficiency in Microsoft Word and Excel is required. Strong verbal and written communication skills, including fluency in English, are required; the ability to speak a second language is preferred. Must be able to lift and carry up to 30 pounds.

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS' PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant's supporting documentation indicates more than fifteen percent (15%) service-connected disability. Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

Reminder:

You must upload these documents at the time of submitting your application or email the documents to [e-mail] and include the Job Title in the email.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.