Customer Support Associate

SuperProcure; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

SuperProcure is seeking an Associate Customer Support to onboard transporters and ensure a smooth start with the platform. You will guide users over the phone, explain features and processes, and help them use the system confidently in daily tasks.

You will build relationships through regular follow-ups, own transporter queries, and coordinate with internal teams including IT to resolve issues promptly. Strong communication skills and a genuine interest in software training are essential.

Qualifications

• Must have 6 months to 2 years of experience with interest in software, technology and user training.
• Comfortable making regular phone calls and interacting with different types of transporters.
• Fluency in Hindi.
• Good listening skills and the ability to understand user requirements.
• Willingness to learn the software platform and its features.
• Laptop, stable internet connection, and a quiet space to work.

Responsibilities

• Onboard transporters onto the SuperProcure platform and ensure a smooth, positive experience as they get started.
• Conduct training mainly over phone calls, guiding transporters step-by-step through the platform.
• Explain platform features and processes clearly so transporters can use the system confidently for their daily activities.
• Answer transporter queries during and after onboarding.
• Build strong relationships with transporters through regular communication and timely follow-ups.
• Encourage consistent and effective use of the platform after onboarding.
• Understand transporter requirements and feedback, and work proactively to improve their experience and engagement.
• Coordinate with relevant internal teams, including IT, on technical or system-related matters.

Skills

Verbal communication

Hindi fluency

Active listening

Problem solving

Customer onboarding

Excel basics

Phone support

Education

Any graduate

Tools

Excel

Job description

Role:

We are looking for an Associate Customer Support to bring transporters onto the SuperProcure platform and ensure they have a smooth and positive start with the system. You will guide transporters step-by-step, explain features and processes, and help them use the platform confidently in their day-to-day work.

You will build lasting relationships with transporters through regular follow-ups, take ownership of their queries, and coordinate with internal teams, including IT, to resolve issues on time. This role suits someone who enjoys speaking with people, explains things patiently, and has a genuine interest in software and user training.

Responsibilities

1. Onboard transporters onto the SuperProcure platform and ensure a smooth, positive experience as they get started.
2. Conduct training mainly over phone calls, guiding transporters step-by-step through the platform.
3. Explain platform features and processes clearly so transporters can use the system confidently for their daily activities.
4. Answer transporter queries during and after onboarding.
5. Build strong relationships with transporters through regular communication and timely follow-ups.
6. Encourage consistent and effective use of the platform after onboarding.
7. Understand transporter requirements and feedback, and work proactively to improve their experience and engagement.
8. Coordinate with relevant internal teams, including IT, on technical or system-related matters.

Requirements

1. Any graduate with 6 months to 2 years of experience with Interest in software, technology and user training.
2. Good verbal communication skills, confidence in speaking with transporters over the phone, and fluency in Hindi.
3. Comfortable making regular phone calls and interacting with different types of transporters.
4. Ability to explain information clearly and patiently to users.
5. Good listening skills and the ability to understand user requirements.
6. Willingness and ability to learn the software platform and understand its features and processes.
7. Basic problem-solving ability and a proactive approach to finding solutions.
8. Positive and approachable attitude with a willingness to help users.
9. Basic knowledge of Excel is mandatory (filters, sorting, simple formulas).
10. Prior experience in customer support, user onboarding or tele-calling (an added advantage).
11. Must have a laptop, stable internet connection, and a quiet space to make and attend calls.