Customer Support Associate

Firstsource-Solutions-1; Palm Bay (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Firstsource-Solutions-1 in Palm Bay, Florida, is seeking an Associate to join our customer-focused team. The ideal candidate will deliver exceptional client support, actively listen to inquiries, and resolve issues with empathy and professionalism.

You will maintain knowledge of our products, document interactions, and collaborate with colleagues to improve processes. Flexibility for evenings/weekends is appreciated, with a focus on achieving service metrics.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in customer service or related role is preferred.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
• Actively listen to customer concerns and provide appropriate solutions in a timely manner.
• Maintain a thorough understanding of our products and services to effectively assist customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.
• Meet or exceed performance metrics related to customer service quality and efficiency.

Skills

Customer service

Verbal & written comms

Empathy & professionalism

CRM software

Problem solving

Education

High School Diploma

Business degree (nice to have)

Tools

CRM systems

Job description

Firstsource-Solutions-1 in Palm Bay, Florida, is seeking an Associate to join our customer-focused team. The ideal candidate will deliver exceptional client support, actively listen to inquiries, and resolve issues with empathy and professionalism.

You will maintain knowledge of our products, document interactions, and collaborate with colleagues to improve processes. Flexibility for evenings/weekends is appreciated, with a focus on achieving service metrics.