Customer Support Associate

UA Brands (Uniform Advantage Brands); Lithia Springs, Northern (GA, KY); Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, Dental, Vision, and Pharmacy

Life/AD&D Insurance

401(k) with company matching

Paid Time Off – Life Balance

Volunteer Time Off

Employee Discount Program

Free uniform tops

Job summary

UA Brands is seeking a Customer Support Team Member to provide admin support to outbound fulfillment teams in Lithia Springs, GA. You will handle B2B order correspondence, customer and partner communications, inventory tasks, and Workfront ticketing to keep operations moving.

The role starts at $16.50 per hour with weekend availability. UA Brands offers flexible benefits and a comprehensive package designed to support health, retirement, and work-life balance while you grow within the company.

Qualifications

• Must have strong communication skills (verbal and written).
• Excellent problem-solving and analytical abilities.
• Attention to detail and ability to plan and organize work.
• Proficient with Microsoft Office and reporting tools.
• Able to manage customer interactions professionally and handle sensitive issues.

Responsibilities

• Researches and resolves incomplete orders for same-day shipment.
• Match order forms with invoices and record data.
• Execute inventory transfers and manage Workfront tickets.
• Communicate with customers via phone and email.
• Investigate service issues with internal teams and carriers.
• Create invoices and country of origin documents for international shipments.

Skills

Strong communication

Problem solving

Mathematical abilities

Detail oriented planning

Microsoft Office

Reporting to leadership

Customer service

Multi-variable troubleshooting

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level responsibilities include the following: B2B order correspondence, correspondence with the customers, correspondence with the business partner, Work Front ticket entry, correspondence with retail stores, inventory management, incomplete order processing, and creation of departmental documentation.

This is more than a job...it’s your chance to grow.UA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces around the world.We believe in helping our deserving employees reach their full potential. You'll work directly with managers who will take a real interest in your future. You’ll meet many fellow UA Brands employees who have grown along with us and were promoted to higher-level responsibilities and supervisory positions. If you’re hard-working and do a great job, you can be one of them!

***Pay $16.50 hourly***

• Must be able to work Saturdays and Sundays, as needed.

You're still reading this, so it seems like you are pretty interested. How does a workday like this sound to you?

Essential Duties and Responsibilities:

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices, and record the necessary information.
• Executes inventory transfers.
• Complete Workfront ticket entry and monitor Workfront dashboards.
• Communicate with customers, both internal and external customers, via phone and email communications.
• Research customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.
• Process order modifications and adjust required shipment level requests as communicated.
• Research and resolve inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software. This activity may include, but is not limited to, cycle counting inventory and collecting country of origin data on inventory.
• Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.
• Manage and research the International On Hold report daily to ensure proper service level shipments.
• Research and resolve invoices within multiple stages of processing within the Warehouse Management Software.

Required Skills:

• Strong Communication Skills, verbal and written.
• Strong problem-solving capabilities.
• Strong mathematical abilities.
• Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.
• Microsoft Software Suite.
• Strong reporting abilities geared to various levels of leadership.
• Ability to handle difficult customer situations professionally; strong customer service skills.
• Ability to deal with problems involving several concrete variables in standardized situations.

Required Experience:

• Must be 18 or older
• High School diploma or equivalent.
• 1-2 years of Call Center experience.
• 1-2 years of experience working in an ECommerce distribution facility.
• 1-2 years of experience in decision-making and analytical capabilities.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Flexible scheduling
• Medical, Dental, Vision, and Pharmacy Coverage
• Life/AD&D Insurance
• Employee Assistance Program – support for everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free work “uniform” tops provided
• Regular Social Activities and Events – Mandatory Fun
• See moreof the benefits we offer

UA isan Equal Opportunity Employer

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management.To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We area Drug-Free Workplace.

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.