Customer Support Associate

SBS; Alpharetta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

SBS is hiring for a customer support role in Alpharetta, GA. The ideal candidate has 2–3 years of customer service and technical support experience, with strong knowledge of Android and iOS, help desk software, and remote support tools.

Fluency in English and excellent communication skills are essential to resolving incidents and engaging with business customers. Ideal candidates understand hardware/software troubleshooting and have a customer-first mindset, with the ability to work in a

Qualifications

• 2–3 years of customer service and support experience
• Technical-oriented customer service experience
• Customer facing, B2B experience

Skills

Mobile OS knowledge

Help desk software

Troubleshooting hardware/software

VoIP knowledge

Education

High School Diploma

Associate or Bachelor degree or equivalent certification

Tools

CRM/Support tools

Job description

• Good knowledge of mobile operating systems: Android and iOS
• Experience using help desk software and remote support tools
• Understanding of how to troubleshoot hardware and software issues
• Ability to conduct research to stay on top of software and hardware trends; VoIP knowledge
• High School Diploma
• A minimum of 2-3 years of previous customer service and support experience
• Experience providing technical-oriented customer service
• Customer facing/business to business experience

Preferred Experience:

• Experience with automotive/equipment funding or auto dealership operations; understanding of how CRM systems work
• Fluency in languages: Spanish, Portuguese, German, French
• Associate's or Bachelor's in a related field OR equivalent certification
• Excellent communication skills — verbal and written
• Strong phone presence and engagement are imperative
• Customer-oriented, enthusiastic, courteous, patient, and motivated to take charge of customer engagement, service provision, and incident resolution
• Demonstrate a willingness to learn
• Must be a team player but also work on your own initiative
• Ability to work in a fast-paced environment