Customer Support Assistant

Sphirea Plus; Dallas (TX); On-site; USD 50,000 - 57,000; Full time

Job summary

A leading marketing and business solutions company is seeking a Customer Support Assistant in Dallas, TX. The role involves providing effective support via phone, email, and in person. Ideal candidates should possess strong communication skills and a customer-focused mindset. The company offers a supportive environment and opportunities for professional growth.

Benefits

Competitive salary

Opportunities for professional growth

Supportive work environment

Ongoing training and skill development

Qualifications

• 1+ years of experience in customer service or administrative support.
• Ability to handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Document all customer interactions accurately.

Skills

Communication

Customer-focused

Multitasking

Detail-oriented

Education

High school diploma

Associate or bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

2 days ago Be among the first 25 applicants

Company Description

About Us

Sphirea Plus is a forward-thinking marketing and business solutions company dedicated to delivering tailored strategies that drive growth and innovation for our clients. Based in Atlanta, GA, we are known for our dynamic team, professional environment, and results-driven approach. At Sphirea Plus, we value integrity, collaboration, and continuous improvement, making us a reliable partner in today’s competitive market.

Job Description

Job Description

Sphirea Plus is seeking a Customer Support Assistant to join our growing team. The ideal candidate will be responsible for providing timely and effective support to customers via phone, email, and in person. This position requires excellent communication skills, a customer-focused mindset, and the ability to manage multiple inquiries efficiently.

Responsibilities

• Respond promptly and professionally to customer inquiries and service requests
• Resolve issues efficiently while maintaining a high level of customer satisfaction
• Document all customer interactions accurately in the company system
• Collaborate with internal departments to ensure customer concerns are resolved
• Assist in the development of support resources such as FAQs and help guides
• Monitor and report recurring issues to improve internal processes
  
  

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 1+ years of experience in a customer service or administrative support role
• Strong written and verbal communication skills
• Proficient in Microsoft Office and basic CRM systems
• Ability to multitask and handle challenging situations with professionalism
• Detail-oriented and organized
  
  

Additional Information

Benefits

• Competitive salary: $50,000 - $57,000 annually
• Opportunities for professional growth and career advancement
• Supportive and team-oriented work environment
• Ongoing training and skill development
• Full-time position with consistent hours and a stable schedule

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Photography

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