Customer Support Assistant

Start Club Corp; Culver City (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Start Club Corp is seeking a friendly and motivated Customer Support Assistant to provide exceptional assistance and ensure positive customer experiences in a collaborative, customer-focused environment.

You will handle product and service inquiries, deliver accurate information, resolve routine concerns, build relationships with customers, and support service quality initiatives through teamwork and ongoing training.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Outstanding customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Customer-facing experience is a plus but not required.

Responsibilities

• Assist customers with product and service inquiries.
• Provide accurate information and helpful solutions.
• Resolve routine customer concerns in a professional and timely manner.
• Build positive relationships with customers through excellent service.
• Identify customer needs and recommend appropriate solutions.
• Maintain organized records of customer interactions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer support procedures and standards.

Skills

Communication

Customer service

Problem solving

Multitasking

Teamwork

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

Start Club Corp partners with organizations to develop strategic marketing initiatives that strengthen brands, engage audiences, and support sustainable growth.

Job Summary

We are seeking a friendly and motivated Customer Support Assistant to provide exceptional assistance and ensure positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and working in a collaborative, customer-focused environment.

Responsibilities

• Assist customers with product and service inquiries.


• Provide accurate information and helpful solutions.


• Resolve routine customer concerns in a professional and timely manner.


• Build positive relationships with customers through excellent service.


• Identify customer needs and recommend appropriate solutions.


• Maintain organized records of customer interactions.


• Support customer satisfaction and service quality initiatives.


• Collaborate with team members to achieve service goals.


• Follow company customer support procedures and standards.


• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.


• Strong communication and interpersonal skills.


• Excellent customer service and problem-solving abilities.


• Positive attitude and professional demeanor.


• Strong organizational and multitasking skills.


• Ability to work independently and as part of a team.


• Reliable, adaptable, and detail-oriented.


• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.