Customer Care Associate

Start Club Corp; Culver City (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Start Club Corp is seeking a friendly and motivated Customer Support Assistant to provide exceptional assistance and ensure positive customer experiences in a collaborative, customer-focused environment.

You will handle product and service inquiries, deliver accurate information, resolve routine concerns, build relationships with customers, and support service quality initiatives through teamwork and ongoing training.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Outstanding customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Customer-facing experience is a plus but not required.

Responsibilities

• Assist customers with product and service inquiries.
• Provide accurate information and helpful solutions.
• Resolve routine customer concerns in a professional and timely manner.
• Build positive relationships with customers through excellent service.
• Identify customer needs and recommend appropriate solutions.
• Maintain organized records of customer interactions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer support procedures and standards.

Skills

Communication

Customer service

Problem solving

Multitasking

Teamwork

Organizational skills

Education

High school diploma or equivalent

Job description

Start Club Corp is seeking a friendly and motivated Customer Support Assistant to provide exceptional assistance and ensure positive customer experiences in a collaborative, customer-focused environment.

You will handle product and service inquiries, deliver accurate information, resolve routine concerns, build relationships with customers, and support service quality initiatives through teamwork and ongoing training.