Customer Support Assistant

BeloForm Craft; Cincinnati (OH); On-site; USD 43,000 - 47,000; Full time

Job summary

A leading company in the professional services industry is seeking a dedicated Customer Support Assistant. The role involves providing exceptional support to customers, handling inquiries, and ensuring a smooth customer experience. Ideal candidates are detail-oriented and possess strong communication skills. Join a supportive team that values excellence and offers opportunities for professional growth.

Benefits

Competitive salary

Opportunities for professional growth and development

Supportive and team-oriented work environment

Skills enhancement through ongoing training

Health and wellness programs

Qualifications

• Proven experience in a customer support or administrative role.
• Ability to handle stressful situations with professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure prompt issue resolution.

Skills

Communication

Problem Solving

Attention to Detail

Organizational Skills

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

MS Office

Job description

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About Us

At

Company Description

About Us

At Beloform, we are committed to delivering outstanding service and innovative solutions in the professional services industry. We take pride in fostering a welcoming environment for both our clients and our team members. Our mission is to support excellence, create value, and build lasting relationships through professionalism and reliability.

Job Description

Job Description

We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our team. The successful candidate will provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a smooth customer experience from start to finish.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
• Assist customers with product or service-related questions and concerns
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure prompt issue resolution
• Process orders, forms, applications, and requests
• Provide feedback on the efficiency of the customer service process
• Follow up with customers to ensure satisfaction and service quality
  
  

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Proven experience in a customer support or administrative role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient in MS Office and basic computer applications
• Ability to handle stressful situations with professionalism
• Strong organizational and time management skills
  
  

Additional Information

Benefits

• Competitive salary: $43,000 – $47,000 per year
• Opportunities for professional growth and development
• Supportive and team-oriented work environment
• Skills enhancement through ongoing training
• Full-time employment with stable working hours
• Health and wellness programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Architecture and Planning

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