Customer Support Assistant

Moodreact; Charlotte (NC); In loco; USD 31.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Hands-on customer service experience

Professional development opportunities

Supportive team environment

Career growth opportunities

Competitive compensation

Descrizione del lavoro

Moodreact is seeking a Customer Support Assistant to help customers with questions, service needs, and general requests while supporting the customer service team. This role suits an organized, approachable person who enjoys helping people in a team setting.

Ideal candidates are entry-level, with a high school diploma, strong communication, and a customer-focused mindset. Training is provided, and there are opportunities for professional development and growth within a supportive team.

Competenze

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, dependable, and professional.
• Customer-focused approach to problem solving.
• Ability to work effectively as part of a team.
• Previous customer service or retail experience is a plus, but entry-level candidates are welcome.

Mansioni

• Greet and assist customers in a friendly and professional manner.
• Answer questions about products, services, and current promotions.
• Assist with routine customer requests and service needs.
• Provide accurate information and direct more complex concerns to the appropriate team member.
• Follow up on customer questions and requests when needed.
• Record relevant customer information and feedback.
• Support customer engagement activities and promotional events.
• Help maintain a positive and organized customer service environment.

Conoscenze

Verbal communication

Listening skills

Teamwork

Customer focus

Formazione

High school diploma or equivalent

Descrizione del lavoro

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Position Summary

The Customer Support Assistant will assist customers with questions, service needs, and general requests while supporting the customer service team. This position is well suited for an organized and approachable individual who enjoys helping people and learning in a team-oriented environment.

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Answer questions about products, services, and current promotions
• Assist with routine customer requests and service needs
• Provide accurate information and direct more complex concerns to the appropriate team member
• Follow up on customer questions and requests when needed
• Record relevant customer information and feedback
• Support customer engagement activities and promotional events
• Help maintain a positive and organized customer service environment

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Friendly, dependable, and professional
• Customer-focused approach to problem solving
• Ability to work effectively as part of a team
• Previous customer service or retail experience is a plus, but entry-level candidates are welcome

Benefits

• Paid training
• Hands-on customer service experience
• Professional development opportunities
• Supportive team environment
• Career growth opportunities
• Competitive compensation