Customer Support Analyst

Aston Carter; Mossville (IL); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

PTO/Vacation/Sick Leave

Job summary

Aston Carter is seeking a detail-oriented Business Analyst 2 (Non-IT) to support operations, customer requests, and data management from Mossville, IL. This full-time on-site position offers a 24-month contract with a standard 7:30 AM–4:00 PM schedule and flexible start times.

The role requires 2+ years in business/ops, strong Excel/Office skills, and the ability to juggle priorities while maintaining data accuracy. Collaboration with internal teams and global stakeholders is expected.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Management, or a related field preferred.
• Associate degree with relevant experience will be considered.
• Minimum of 2 years of professional experience in business, operations, analyst, administrative, or customer support roles.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Respond to customer requests submitted through online ticketing systems.
• Analyze requests using internal databases and business applications.
• Process updates and modifications within proprietary systems.
• Print, package, and coordinate shipment of specialty compliance labels and related materials.
• Maintain business records, project communications, and operational data.
• Review documentation, contracts, cost proposals, and related records.
• Support process documentation and continuous improvement initiatives.
• Track business metrics, budgets, expenditures, and operational performance.
• Communicate effectively with customers and internal teams to ensure timely issue resolution.
• Follow established procedures and regulatory requirements while maintaining data accuracy.

Skills

Attention to detail

Written and verbal communication

Independent work

Time management

Problem solving

Customer service mindset

Learn new systems quickly

Education

Bachelor's degree in Business, Finance, Accounting, Economics, Management, or related field

Associate degree with relevant experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Business Analyst 2 (Non-IT)

Location: Mossville, IL

Schedule: Full-Time, On-Site (Monday-Friday)

Contract Length: 24 Months

Hours: Typically 7:30 AM - 4:00 PM with flexible start times between 6:30 AM and 8:30 AM

About The Opportunity

We are seeking a detail-oriented Business Analyst (Non-IT) to support business operations, customer requests, and data management activities within a collaborative team environment. This role offers the opportunity to work with a wide range of products, interact with global stakeholders, and develop expertise in regulatory compliance, business systems, and operational processes.

Key Responsibilities

• Respond to customer requests submitted through online ticketing systems.
• Analyze requests using internal databases and business applications.
• Process updates and modifications within proprietary systems.
• Print, package, and coordinate shipment of specialty compliance labels and related materials.
• Maintain business records, project communications, and operational data.
• Review documentation, contracts, cost proposals, and related records.
• Support process documentation and continuous improvement initiatives.
• Track business metrics, budgets, expenditures, and operational performance.
• Communicate effectively with customers and internal teams to ensure timely issue resolution.
• Follow established procedures and regulatory requirements while maintaining data accuracy.

Qualifications

Required

• Bachelor's degree in Business, Finance, Accounting, Economics, Management, or a related field preferred.
• Associate degree with relevant experience will also be considered.
• Minimum of 2 years of professional experience in a business, operations, analyst, administrative, customer support, or related role.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Customer service mindset with strong problem-solving capabilities.
• Ability to learn and navigate databases and business systems.

Preferred

• Experience working with enterprise business systems or databases.
• Knowledge of manufacturing, engineering, compliance, or product support environments.
• Experience identifying process improvements and operational efficiencies.
• Familiarity with regulatory compliance requirements.

Top Skills for Success

• Attention to Detail
• Effective Written and Verbal Communication
• Critical Thinking and Problem Solving
• Customer Service
• Data Analysis and Record Management
• Process Documentation
• Time Management
• Ability to Learn New Systems Quickly

Work Environment

• Full-time onsite office environment.
• Small, collaborative team structure.
• Daily interaction with internal stakeholders and customers.
• Exposure to global teams and business partners.
• Independent work balanced with team collaboration.

Job Type & Location

This is a Contract position based out of Mossville, IL.

Pay And Benefits

The pay range for this position is $24.00 - $25.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Mossville, IL.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Mossville,IL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.