Customer Service Agent (Finnish Speaking)

InterGame Ltd; United States; Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working model

Lunch allowance

Parking reimbursement

Growth opportunities

Job summary

InterGame Ltd in Malta is seeking a Finnish-speaking Customer Service Agent to join our fast-growing iGaming team. You will handle player inquiries via chat, email and phone, ensuring a smooth and compliant experience in a regulated environment.

You will work hybrid from Malta, with shifts including nights, and collaborate with Risk, Fraud and Responsible Gaming to resolve issues while maintaining accurate records.

Qualifications

• Fluent Finnish and English, written and spoken.
• Strong communication and customer service skills.
• Comfortable working shifts, including future night shifts.
• Flexible and motivated to grow within a scaling company.
• Responsible, accurate, and detail-oriented.
• Previous customer support experience is a plus.
• Interest in online gaming or sports betting is an advantage.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone.
• Assist with account queries, verification, deposits, withdrawals, and promotions.
• Review KYC documents and perform security checks.
• Resolve customer issues professionally and efficiently.
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming.
• Maintain accurate records in line with internal and legal requirements.
• Support translation and localisation tasks when needed.
• Contribute to a positive and collaborative team environment.

Skills

Finnish language

English language

Customer service

Job description

Customer Service Agent (Finnish Speaking)

Location: Malta | Hybrid

Salary: €25,000 – €30,000

About the Role

We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone
• Assist with account queries, verification, deposits, withdrawals, and promotions
• Review KYC documents and perform security checks
• Resolve customer issues professionally and efficiently
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming
• Maintain accurate records in line with internal and legal requirements
• Support translation and localisation tasks when needed
• Contribute to a positive and collaborative team environment

What We’re Looking For

• Fluent Finnish and English, written and spoken
• Strong communication and customer service skills
• Comfortable working shifts, including future night shifts
• Flexible and motivated to grow within a scaling company
• Responsible, accurate, and detail-oriented
• Previous customer support experience is a plus
• Interest in online gaming or sports betting is an advantage

What’s Offered

• Hybrid working model
• Lunch allowance for office days
• Full reimbursement of office parking costs
• Growth and development opportunities within a fast-growing company