Customer Support Agent

greenshadessoftware; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

greenshadessoftware is seeking a remote, full-time support agent to handle incoming calls, emails, and live chat. The role includes scheduling client walkthroughs or training sessions upon request, and maintaining a high level of customer satisfaction across multiple websites and software platforms.

The ideal candidate has strong customer service experience, excellent written communication, and the ability to learn new websites and programs quickly.

Qualifications

• Customer service experience required.
• Strong computer skills.
• Excellent spelling, punctuation and grammar in emails.
• Good verbal communication skills.
• Self-starter, reliable and committed.
• Able to quickly learn new websites and software.
• Experience with software/website support is a plus.

Responsibilities

• Maintain an excellent reputation with our client base.
• Work to ensure satisfaction of our clients.
• Provide email, phone, and live chat support.
• Schedule and provide client walkthroughs or training sessions upon client request.

Skills

Customer service

Strong computer skills

Email grammar

Phone communication

Self-starter

Fast learner

Software/website support

Job description

We're looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours).

Job Responsibilities:

• Achieve and maintain an excellent reputation with our client base
• Work to ensure satisfaction of our clients
• Provide excellent email, phone, and live chat based support
• Schedule and provide client walkthroughs or training sessions upon client request

Job Requirements:

• Customer service experience
• Strong computer skills
• Ability to use proper spelling, punctuation, and grammar when writing emails
• Good communication skills on the phone
• Self-starter that is both reliable and committed
• Ability to quickly learn a number of new websites and software programs
• Software and website support desired

This is a remote position.