Customer Service Representative - King of Prussia

Nordstrom

King of Prussia (Montgomery County)

On-site

USD 23,488 - 24,452

Full time

14 days+

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Benefits offered by this job

Medical/Vision and Dental

Retirement plan

Paid Time Off

Employee discounts

Job summary

A leading retail company is seeking a Customer Service Representative in King of Prussia, PA. The role involves assisting customers, resolving issues, and demonstrating technical expertise. Ideal candidates will have strong communication and problem-solving skills, along with the ability to work a flexible schedule. Competitive pay and benefits are offered, including medical and retirement options.

Qualifications

Ability to effectively build relationships with customers.
Proficiency in various operating systems.
Strong interpersonal skills and clear communication.

Responsibilities

Assist customers through various transactions.
Demonstrate expertise in store technologies.
Defuse customer situations effectively.

Skills

Customer relationship skills

Problem-solving skills

Communication skills

Flexible schedule

Technical proficiency

Tools

MS Windows

iOS

Android

Job description

Customer Service Representative - King of Prussia

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Customer Service Representative - King of Prussia

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Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.05 - $17.75 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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