Customer Service Agent (Fully Remote)

FindCore; United States; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Fully remote

Mon–Fri workweek

Supportive team

Job summary

FindCore is recruiting a Remote Customer Service Advisor to join from home. You will respond to enquiries by phone, email and online channels, providing clear product information and resolving queries with a professional and friendly approach.

The role offers fully remote working with consistent Monday–Friday hours. You will maintain accurate records, liaise with internal teams and help sustain high customer-service standards while working independently from home.

Qualifications

• Excellent verbal and written communication skills.
• Confident speaking with customers by telephone.
• Strong problem-solving and organisational skills.
• Professional, patient and approachable manner.
• Comfortable using Microsoft Office and customer-management systems.
• Able to work independently from home.
• Reliable internet connection and a suitable home-working environment.

Responsibilities

• Respond to customer enquiries by telephone, email and online channels.
• Provide clear and accurate information about products and services.
• Resolve customer queries and complaints professionally.
• Maintain accurate customer records and update internal systems.
• Process requests, orders and account updates.
• Liaise with internal teams to resolve customer issues.
• Follow up with customers when required.
• Help maintain consistently high customer-service standards.

Skills

Verbal communication

Written communication

Phone speaking

Problem solving

Organisational skills

Remote working

Home internet

MS Office

Tools

Microsoft Office

Job description

FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.

About the Role

This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home.

Responsibilities

• Respond to customer enquiries by telephone, email and online channels
• Provide clear and accurate information about products and services
• Resolve customer queries and complaints professionally
• Maintain accurate customer records and update internal systems
• Process requests, orders and account updates
• Liaise with internal teams to resolve customer issues
• Follow up with customers when required
• Help maintain consistently high customer-service standards

Qualifications

• Previous customer service experience is desirable

Required Skills

• Excellent verbal and written communication skills
• Confident speaking with customers by telephone
• Strong problem-solving and organisational skills
• Professional, patient and approachable manner
• Comfortable using Microsoft Office and customer-management systems
• Able to work independently from home
• Reliable internet connection and a suitable home-working environment

Preferred Skills

• This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.

Pay range and compensation package

Salary: Negotiable, depending on experience

Equal Opportunity Statement

The closing date for applications is 22/11/2026. Applications will only be reviewed once the closing date has passed.