Customer Support Admin

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Caesars Sportsbook & Casino is seeking a Customer Support Administrator for our Las Vegas, NV team. You will assist sportsbook employees, process customer account requests, support betting kiosk operations, and provide administrative support to management.

This role offers exposure to a leading sports betting brand and an opportunity to contribute to an exceptional customer experience in a fast-paced retail environment.

Qualifications

• 1+ years customer support experience.
• Must be able to type at least 35 words per minute.
• Ability to multi-task in a fast-paced environment.
• Work varied shifts, including nights, weekends and holidays.
• Must be able to work independently with minimal supervision.
• Strong interpersonal communication skills.
• Good problem-solving abilities.
• Ability to handle a diverse range of activities and effectively prioritize responsibilities.

Responsibilities

• Process Player Rewards Accounts and approvals for new mobile betting app.
• Update customer accounts and generate win/loss statements.
• Research lost ticket claims and process contest applications.
• Send replacement rewards cards and apply promotional rewards to accounts.
• Monitor self-betting kiosks for underage or banned patrons and coordinate with maintenance when needed.
• Process admin support emails promptly and organize documents for scanning.

Skills

Customer support

Typing 35 wpm

Multi-tasking

Shift work (nights, weekends, holidays

Independent work

Interpersonal communication

Problem solving

Prioritization

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job Description

We have an immediate opening for Customer Support Administrators to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, this role is responsible for supporting our retail sportsbook operations by assisting sportsbook employees, processing customer account requests, supporting betting kiosk operations, and providing administrative support to the management team. This is an exciting opportunity to join one of the world's leading sports betting companies and play a key role in delivering an exceptional customer experience.

Job Description

We have an immediate opening for Customer Support Administrators to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, this role is responsible for supporting our retail sportsbook operations by assisting sportsbook employees, processing customer account requests, supporting betting kiosk operations, and providing administrative support to the management team. This is an exciting opportunity to join one of the world's leading sports betting companies and play a key role in delivering an exceptional customer experience.

Responsibilities

• Processing Player Rewards Accounts
• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Admin Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Document retention - removing account applications as per compliance

Qualifications

• 1 + years Customer Support experience
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one's ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position will be exposed to sounds at 69 decibels
• Regular attendance in the office
• This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don't Just Play the Game - We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.