Customer Support & Account Management Manager

Ritten; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Ritten is seeking a proactive Customer Support Manager to join our hybrid team and be a primary contact for customers on our EHR and practice management platform. You will manage support tickets, troubleshoot product questions, and work closely with Product and Account Management to resolve issues quickly while ensuring a high-quality customer experience.

This role is ideal for someone early in their career with 1–2 years in a customer-facing role, who enjoys multitasking and problem-solving in

Qualifications

• 1–2 years of experience in customer support or related roles.
• Excellent written and verbal communication skills.
• Ability to multitask and stay organized in a high-volume support environment.
• Interest in healthcare technology or SaaS is a plus.

Responsibilities

• Manage and respond to incoming customer support tickets through our support platform.
• Provide timely, clear, and friendly support to clinicians and administrative users.
• Troubleshoot basic technical and product-related questions, escalating complex issues as needed.
• Partner with the Product team to communicate customer feedback and recurring support themes.
• Collaborate with the Account Management team to ensure customer needs are addressed efficiently.
• Prioritize multiple requests while meeting response and resolution goals.
• Contribute to internal documentation, FAQs, and support process improvements.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Detail-oriented

Tools

HubSpot

Job description

Ritten is seeking a proactive Customer Support Manager to join our hybrid team and be a primary contact for customers on our EHR and practice management platform. You will manage support tickets, troubleshoot product questions, and work closely with Product and Account Management to resolve issues quickly while ensuring a high-quality customer experience.

This role is ideal for someone early in their career with 1–2 years in a customer-facing role, who enjoys multitasking and problem-solving in