Customer Success Junior Account Manager

Ritten; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ritten is seeking a Junior Account Manager to oversee client relationships, ensure satisfaction, and serve as the primary contact for assigned accounts. You will collaborate with internal teams to deliver solutions, identify growth opportunities, and provide tailored recommendations.

Timely reporting on performance and supporting onboarding and retention are key aspects. The role is full-time and hybrid, with expectations for in-office presence in select locations; strong written and verbal

Qualifications

• 1-2 years in a similar role (CSM, Consulting, Analyst)
• Strong communication, interpersonal, and relationship management skills
• Ability to analyze and interpret client data and create strategies to drive performance
• Solid organizational, multitasking, and time management skills
• Customer-centric approach with problem-solving abilities and attention to detail
• An understanding of the behavioral health or healthcare industry is a plus
• Ability to work independently in a hybrid or remote environment

Responsibilities

• Oversee client relationships and ensure satisfaction for assigned accounts
• Act as the primary point of contact for clients
• Manage and resolve client inquiries and collaborate with internal teams to deliver solutions
• Identify opportunities for product growth and tailored recommendations
• Maintain a strong understanding of Ritten's products and services
• Provide timely reporting and updates on account performance
• Support customer onboarding and retention efforts

Skills

Client relationship management

Communication skills

Data interpretation

Organization & time mgmt

Problem solving

Healthcare industry knowledge

Independent work in hybrid/remote

Job description

Customer Success

Junior Account Manager

Hybrid Full-time

About Ritten

Ritten is building the next generation of Electronic Health Records (EHR) and practice management tools for

Behavioral Health providers. We empower clinicians and admin teams with intuitive software that simplifies care

delivery, improves outcomes, and supports sustainable growth. Backed by top-tier investors, we’re scaling quickly

and on a mission to transform behavioral health.

About the Role

This is a full-time position for an Account Manager. The Account Manager will oversee client relationships, ensure

satisfaction, and act as the primary point of contact for assigned accounts. Responsibilities include managing and

resolving client inquiries, collaborating with internal teams to deliver solutions, identifying opportunities for product

growth, and maintaining a strong understanding of Ritten's products and services to provide tailored

recommendations. Timely reporting and updates on account performance, as well as supporting customer

onboarding and retention, are key aspects of this role.

What We’re Looking For

• 1-2 years in a similar role (ie CSM, Consulting, Analyst)
• Strong communication, interpersonal, and relationship management skills
• Ability to analyze and interpret client data and create strategies to drive performance
• Solid organizational, multitasking, and time management skills
• Customer-centric approach with problem-solving abilities and attention to detail
• An understanding of the behavioral health or healthcare industry is a plus
• Ability to work independently in a hybrid or remote environment

Location / Work Policy

We have an expectation of ~1–2 days per week in-office in New York City, Philadelphia, or Denver.

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