Customer Supply Chain Specialist

Lactalis USA; Londonderry (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

Lactalis US Yogurt in Londonderry, NH is seeking a Customer Supply Chain Specialist to manage the order-to-delivery process for assigned accounts and to provide excellent customer service. You will maintain strong relationships with customers, sales teams, and the internal supply chain team, leading the order lifecycle from inquiry to delivery.

The role requires a Bachelor’s degree in supply chain management or business, 3–5 years of experience in customer service/order management in a

Qualifications

• Bachelor’s degree in supply chain management or business preferred.
• Three to five years’ experience in Customer Service / order management within a manufacturing environment desirable, education can be substituted.
• SAP experience preferred.
• Must possess strong computer skills, with knowledge of Word and Excel.

Responsibilities

• Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence which includes terms of sale, lead time, and inventory availability.
• Identify internal opportunities to improve service to customers. Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
• Utilize Excel skills to understand and communicate key service metrics internally and externally and to drive customer analytics.
• Communicate with customers by tracking order fulfillment and shipment status. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate.
• Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.

Skills

Customer service

Order management

Excel

Communication

Team collaboration

Education

Bachelor’s degree in supply chain management or business

Tools

Excel

SAP

Word

Job description

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Customer Supply Chain Specialist based in Londonderry, NH.

The Specialist, Customer Supply Chain will be responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain team. The role will lead the order-to-delivery process for assigned accounts. The Specialist, Customer Supply Chain will report to the Manager, Customer Supply Chain.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence which includes terms of sale, lead time, and inventory availability.
• Identify internal opportunities to improve service to customers. Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
• Utilize Excel skills to understand and communicate key service metrics internally and externally and to drive customer analytics.
• Communicate with customers by tracking order fulfillment and shipment status. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate.
• Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.

From your STORY to ours

Qualified applicants will contribute the following:

• Bachelor’s degree in supply chain management or business preferred.
• Three to five years’ experience in Customer Service / order management within a manufacturing environment desirable, education can be substituted.
• SAP experience preferred.
• Must possess strong computer skills, with knowledge of Word and Excel.