Sr. Manager, Customer Supply Chain

Lactalis USA; Londonderry (NH); On-site; USD 120,000 - 150,000; Full time

Job summary

Lactalis US Yogurt, part of Lactalis, is seeking a Senior Manager, Customer Supply Chain based in Londonderry, NH. This role serves as the primary supply chain liaison with yogurt customers, enabling service excellence and strengthening senior-level relationships while partnering with commercial and supply chain teams.

The role shapes the roadmap for customer engagement on supply chain topics, defines metrics for value delivery, and implements scorecards and tracking to meet integration and

Qualifications

• 5+ years of Supply Chain experience; 2+ years in customer service or sales supporting a major customer.
• Consumer Packaged Goods experience preferred.

Responsibilities

• Lead and coach team ensuring order to delivery excellence with customers.
• Enable policy compliance.
• Identify and influence customers on operational efficiency, e.g. Ti-Hi and Order Patterns.
• Lead process changes on service, communication, and capability improvements.
• Build partnerships with customer's senior supply chain management.
• Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership meetings and annual planning.
• Build and publish customer scorecards.
• Identify KPI improvements and influence conversations to reduce costs; execute programs like OTIF, CPU, and Fines & Fees.
• Act as internal supply chain customer liaison, providing operational and strategic influence to optimize service and capabilities.
• Own Network Consolidation as primary voice-of-customer lead; design, build, test, and launch.
• Lead strategic voice-of-customer initiatives for efficiency programs and opportunities.
• Influence enhanced policy governance.
• Represent Lactalis priorities: Waste, Transportation/CPU, Warehouse efficiency.
• Identify cost-to-serve root causes and develop action plans for cost optimization.
• Support and lead internal customer value tracking, reporting, and communication.

Skills

Supply Chain

Customer Service

Sales Support

CPG experience

Education

Bachelor's degree in Business Administration

Job description

Description

Ready for more than just a job? Build a career with purpose.At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

DescriptionAt Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone's® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi's®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Manager, Customer Supply Chain based in Londonderry, NH.

The Senior Manager, Customer Supply Chain will be the primary supply chain liaison between yogurt customers. This role will be responsible for enabling service excellence and managing and strengthening broad seniorlevel supply chain relationships with an assigned set of customers. The Senior Manager, Customer Supply Chain will also partner with Lactalis commercial and supply chain teams to enhance approach and offerings, providing input from a customer lens to inform new customer–supply chain–related policies, efficiency programs, and capabilities. Ultimately, this role will help shape the approach and define the roadmap for how we engage strategically with yogurt customers on supply chain topics, as well as influence the internal supply chain consolidation roadmap with consideration of customer implications. Responsibilities will also include defining the metrics used to measure the value that customer supply chain programs deliver to the yogurt team and customers. The initial objective will be to ensure service excellence and to implement scorecards and tracking mechanisms to meet the goals of integration, efficiency programs, and policies. The Senior Manager, Customer Supply Chain will report to the Director, Customer Service.

From your EXPERTISE to ours

Lead Operational Team

Key responsibilities for this position include:

• Lead and coach team ensuring order to delivery excellence with customers
• Enable policy compliance.
• Identify and influence customers on operational efficiency, i.e. Ti-Hi (tier/height) and Order Patterns.
• Lead process changes on service, communication, and capability improvements.

World-Class Customer Supply Chain Partner

• Build partnerships with customer's senior supply chain management.
• Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership customer meetings, publications and annual planning.
• Build and publish customer scorecards.
• Identify areas of Key Performance Indicator (KPI) improvement, lead influence conversations with customers to reduce costs, execute programs, i.e. On Time in Full (OTIF), Customer Pick-up (CPU) and Fines & Fees,

Lead & Influence Policy, Programs, Capabilities

• Act as an Internal Supply Chain customer liaison, providing operational and strategic influence to optimize service, supply chain current, and future capabilities.
• Own Network Consolidation as primary voice-of-customer lead, including internal analysis, design, build, test, and launch.
• Lead strategic voice-of-customer driving definition, refinement, and launch of efficiency programs and opportunities.
• Influence enhanced definition and execution of policy governance.
• Represent and guide customer focus on Lactalis priorities: i.e. Waste, Transportation/CPU, Warehouse efficiency.
• Identify cost to serve root causes and develop action plans for overall cost optimization.
• Support and lead where defined enhanced internal customer value tracking, reporting and communication.

Supervisory Responsibilities

• The incumbent is responsible for the overall direction, coordination, and evaluation of Customer Supply Chain team in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Conditions

• Travel is required occasionally.
• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.
• Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company's overall performance and success.

Requirements

From your STORY to ours

Qualified Applicants Will Contribute The Following

Education

• Bachelor's degree in Business Administration required, Supply Chain Management or relevant field is preferred.

Experience

• 5+ years of Supply Chain experience is a plus. With at least 2 years in customer service or sales supporting a major customer.
• Consumer Package Goods experience, Food Industry experience preferred.
• Experience across multiple disciplines, preferably in logistics and/or sales.
• Experience leading cost reduction and efficiency improvement initiatives.

Certifications and specific knowledge

• Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement
• Supply Chain Expertise
• Customer-Focused Operations
• Strategic & Scenario Planning
• Project & Program Management
• Data & Analytics / Technology Proficiency
• Continuous Improvement

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

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