Customer Supply Chain Planner

interstate; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Interstate Batteries is seeking a Customer Supply Chain Planner to manage inventory for National Account locations, aligning with product strategy to optimize stock and ensure high in-stock levels. You will translate sales, inventory, and trend data into actionable replenishment decisions, collaborate with account teams and category management, and maintain master data and reporting on key metrics.

The role emphasizes data analysis, ERP and Excel proficiency, and a proactive approach to reducing

Qualifications

• 3+ years in supply chain planning or inventory management
• Bachelor's degree in Supply Chain Management, Business, or related field
• Strong analytical and problem-solving skills
• Experience with replenishment planning or VMI is a plus

Responsibilities

• Manage inventory for National Account locations and optimize stock levels
• Execute replenishment orders and monitor fill rates
• Analyze trends and forecast to adjust demand and replenishment plans
• Collaborate with account teams and category management on changes
• Maintain accurate store/SKU master data and reporting metrics
• Support automated replenishment implementations and rollout

Skills

Inventory management

Forecasting

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain Management

Tools

Excel

ERP systems

Tableau/Power BI

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Customer Supply Chain Planner is responsible for managing inventory for assigned National Account locations. Aligned with Interstate Batteries' product and assortment strategy, this role helps drive sales growth and a positive customer experience by optimizing inventory levels and maintaining high stock availability. The Planner serves as a key link between the external customer, account teams, and category management, turning sales, inventory, and trend data into actionable replenishment and forecasting decisions.

Job Components:

• Manage inventory for assigned National Account locations, optimizing inventory levels and maintaining high in-stock availability in alignment with product and assortment strategy
• Ensure timely execution of replenishment ordering based on established order frequency, monitoring order accuracy and fill rates
• Review and address system alerts and analyze replenishment exceptions, including capacity constraints, store-level out-of-stocks, and overstocks; identify root causes and drive corrective actions
• Evaluate and analyze changing trends, sales history, and inventory positions to develop insights for forecasting and recommend adjustments to demand and replenishment plans
• Collaborate with the external customer, account teams, and category management on seasonal changes, product lifecycle transitions (new item introductions and phase-outs), new store openings, and other assortment changes
• Develop and maintain accurate store/SKU master data in the system, including item, location, and replenishment parameters (e.g., min/max, safety stock, lead times, order cycles)
• Develop summaries and report on key metrics (e.g., in-stock rate, inventory turns, weeks of supply, forecast accuracy, fill rate) for both internal and external audiences
• Support the implementation of automated order replenishment, monitoring performance, evaluating issues, and recommending adjustments as the process is rolled out.
• Execute inventory replenishment across additional National Account locations as the VMI program expands.
• Perform ad-hoc analysis and support process improvement initiatives as needed

Qualifications:

• 3+ years of experience in supply chain planning, inventory management, replenishment, or demand planning; retail or vendor-managed inventory (VMI) experience preferred
• Bachelor's degree in Supply Chain Management, Business, or a related field
• Effective communication and collaboration skills to work with cross-functional teams and external customers
• Strong analytical and problem-solving skills with attention to detail
• Excellent decision-making skills coupled with the ability to make informed choices based on data and analytics.
• Strong organizational skills with the ability to manage multiple priorities and deadlines under minimal supervision.
• Ability to manage inventory across multiple customer accounts and locations.
• Proficiency in Microsoft Office suite, particularly Excel; experience with ERP/inventory planning systems a plus
• Experience with data visualization tools (Tableau, Power BI, etc.)

Scope Data:

• Accountable for customer inventory investment for assigned National Account locations, balancing in-stock availability against inventory levels and working capital
• Direct relationship management with internal (account teams, category management, S&OP, distribution/logistics) and external (customer replenishment and buying teams) stakeholders
• Executes replenishment orders with minimal supervision, adjusting orders within established parameters and escalating exceptions outside tolerance to the S&OP Manager.
• Owns inventory performance metrics for assigned accounts, including in-stock rate, weeks of supply, inventory turns, and forecast accuracy

Work Environment:

• Ability to use a computer for prolonged periods of time.
• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle and talk and hear.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, stat