Warehouse Team Member I

Interstate Batteries; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Interstate Batteries is seeking a customer service oriented team member in Wisconsin. You will handle inbound calls, engage customers, upsell products, and assist with payments and basic invoicing on a daily basis.

Responsibilities include maintaining a clean sales floor, stocking, and potential local deliveries. Must be able to lift up to 75 lbs and work well in a team environment.

Qualifications

• High school graduate (or equivalent).
• Able to read, write and compute basic math.
• Multi-line phone experience required.
• Previous customer service experience is required.
• Working knowledge of computers and applicable systems is required

Responsibilities

• Proactively engage customers in a professional manner.
• Drive increased sales by asking open-ended questions to determine customers’ needs, answering questions, discussing available options (good, better, best) and suggesting related items (upselling).
• Answer all incoming calls promptly and in a professional manner.
• Accurately prepare invoices and accept payments using computer.
• Ensures sales floor is clean, stocked and well-organized.
• May use company vehicle to make local deliveries.
• May test/install car batteries for walk-in customers.
• Other duties as assigned.

Skills

Customer service

Multi-line phone

Reading & math basics

Computer literacy

Team player

Education

High school diploma

Tools

POS systems

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That’s why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Provides fast, friendly service by answering all incoming calls in a professional manner and actively engaging with customers to assess and fulfil their needs. Maintains sales area, ensuring that it is clean, fully stocked and well-organized. Prepares invoices and accepts payments using computer. May make deliveries using company vehicle and test/install car batteries for walk-in customers.

Job Components:

• Proactively engage customers in a professional manner.
• Drive increased sales by asking open-ended questions to determine customers’ needs, answering questions, discussing available options (good, better, best) and suggesting related items (upselling).
• Answer all incoming calls promptly and in a professional manner.
• Accurately prepare invoices and accept payments using computer.
• Ensures sales floor is clean, stocked and well-organized.
• May use company vehicle to make local deliveries.
• May test/install car batteries for walk-in customers.
• Other duties as assigned.

Qualifications:

• High school graduate (or equivalent)
• Able to read, write and compute basic math
• Multi-line phone experience required.
• Previous customer service experience is required.
• Working knowledge of computers and applicable systems is required
• Demonstrated ability to multi-task, quickly transitioning from one function/task to the next.
• Demonstrates good organizational skills and can prioritize tasks
• Works with a high degree of accuracy and attention to detail
• Approaches tasks with a sense of urgency
• Must work effectively in a team environment
• Be able to occasionally lift and/or move up to 75 lbs.

Scope Data:

• Works under general supervision and guidance
• Accountable for individual accuracy.

Shared responsibility for outgoing inventory

Work Environment:

• Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
• Specific vision abilities include close vision, depth perception and ability to adjust focus.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Must be able to occasionally lift up to 75 lbs. without assistance
• Ability to sustain extended periods of sitting, standing and walking throughout the day
• Prolonged use of computer and telephone
• Use of PPE required (steel toe boots, safety glasses, protective gloves, etc.)

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.