Customer Supply Chain Planner

Interstate All Battery Center; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Onsite fitness center

Professional development opportunities

Bonus structure

Job summary

Interstate Batteries is seeking a Customer Supply Chain Planner to manage inventory for National Account locations, optimize stock levels, and ensure high in-stock availability. The role links customers, account teams, and category management to translate sales and inventory data into actionable replenishment decisions.

You will analyze trends, manage master data, and partner with cross-functional teams to drive demand planning, lead times, and order cycles.

Qualifications

• 3+ years of experience in supply chain planning, inventory management, replenishment, or demand planning; retail or vendor-managed inventory (VMI) experience preferred.
• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• Effective communication and collaboration skills to work with cross-functional teams and external customers.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent decision-making skills coupled with ability to make informed data-driven choices.
• Strong organizational skills with the ability to manage multiple priorities and deadlines under minimal supervision.
• Ability to manage inventory across multiple customer accounts and locations.
• Proficiency in Microsoft Excel and ERP/inventory planning systems; data visualization skills with Tableau/Power BI are a plus.

Responsibilities

• Manage inventory for National Account locations, optimize inventory and maintain high in-stock availability.
• Ensure timely replenishment ordering based on established order frequency and monitor fill rates.
• Review alerts and analyze replenishment exceptions; identify root causes and drive corrective actions.
• Analyze sales history and trends to develop forecasting insights and adjust demand plans.
• Collaborate with external customers and internal teams on seasonal changes and product lifecycle transitions.
• Maintain accurate store/SKU master data including min/max, safety stock, lead times, and order cycles.
• Generate and present key metrics (in-stock rate, inventory turns, weeks of supply, forecast accuracy, fill rate).
• Support automated order replenishment rollout and monitor performance; adjust as needed.
• Execute replenishment across additional National Account locations as VMI expands.
• Perform ad-hoc analyses and support process-improvement initiatives.

Skills

Analytical skills

Effective communication

Cross-functional collaboration

Attention to detail

Multiple priorities management

Problem solving

Education

Bachelor's degree in Supply Chain Management, Business, or related field

Tools

Excel

ERP/inventory planning systems

Tableau

Power BI

Microsoft Office

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Customer Supply Chain Planner is responsible for managing inventory for assigned National Account locations. Aligned with Interstate Batteries’ product and assortment strategy, this role helps drive sales growth and a positive customer experience by optimizing inventory levels and maintaining high stock availability. The Planner serves as a key link between the external customer, account teams, and category management, turning sales, inventory, and trend data into actionable replenishment and forecasting decisions.

Job Components

• Manage inventory for assigned National Account locations, optimizing inventory levels and maintaining high in-stock availability in alignment with product and assortment strategy
• Ensure timely execution of replenishment ordering based established order frequency, monitoring order accuracy and fill rates
• Review and address system alerts and analyze replenishment exceptions, including capacity constraints, store-level out-of-stocks, and overstocks; identify root causes and drive corrective actions
• Evaluate and analyze changing trends, sales history, and inventory positions to develop insights for forecasting and recommend adjustments to demand and replenishment plans
• Collaborate with the external customer, account teams, and category management on seasonal changes, product lifecycle transitions (new item introductions and phase-outs), new store openings, and other assortment changes
• Develop and maintain accurate store/SKU master data in the system, including item, location, and replenishment parameters (e.g., min/max, safety stock, lead times, order cycles)
• Develop summaries and report on key metrics (e.g., in-stock rate, inventory turns, weeks of supply, forecast accuracy, fill rate) for both internal and external audiences
• Support the implementation of automated order replenishment, monitoring performance, evaluating issues, and recommending adjustments as the process is rolled out.
• Execute inventory replenishment across additional National Account locations as the VMI program expands.
• Perform ad-hoc analysis and support process improvement initiatives as needed

Qualifications

• 3+ years of experience in supply chain planning, inventory management, replenishment, or demand planning; retail or vendor-managed inventory (VMI) experience preferred
• Bachelor’s degree in Supply Chain Management, Business, or a related field
• Effective communication and collaboration skills to work with cross-functional teams and external customers
• Strong analytical and problem-solving skills with attention to detail
• Excellent decision-making skills coupled with the ability to make informed choices based on data and analytics.
• Strong organizational skills with the ability to manage multiple priorities and deadlines under minimal supervision.
• Ability to manage inventory across multiple customer accounts and locations.
• Proficiency in Microsoft Office suite, particularly Excel; experience with ERP/inventory planning systems a plus
• Experience with data visualization tools (Tableau, Power BI, etc.)

Scope Data

Accountable for customer inventory investment for assigned National Account locations, balancing in-stock availability against inventory levels and working capital Direct relationship management with internal (account teams, category management, S&OP, distribution/logistics) and external (customer replenishment and buying teams) stakeholders Executes replenishment orders with minimal supervision, adjusting orders within established parameters and escalating exceptions outside tolerance to the S&OP Manager. Owns inventory performance metrics for assigned accounts, including in-stock rate, weeks of supply, inventory turns, and forecast accuracy

Work Environment

Ability to use a computer for prolonged periods of time. Ability to sustain posture in a seated position for prolonged periods of time. Regularly required to use hands to grasp or handle and talk and hear. Specific vision abilities include close vision, depth perception, and the ability to adjust focus.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Why Join Interstate Batteries?

• Your Health Comprehensive healthcare benefits, company supported wellness program, onsite fitness center***
• Your Career Wide range of professional development opportunities, training, resources and tools
• Your Money Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future ***benefits vary by office