Customer Supply Chain Orchestrator

Lamb Weston; Kennewick (WA); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Well-being programs

Employee Stock Purchase

Family-friendly events

Employee Assistance Program

Job summary

Lamb Weston is seeking a Customer Supply Chain Specialist in Kennewick, WA to manage orders from entry to delivery and coordinate with sales, warehouse, and logistics teams. You will ensure accurate data, timely communication, and adherence to customer requirements while supporting ongoing accounts and promotions.

Key duties include maintaining SAP data, overseeing order changes, validating inventory, and optimizing shipments within a structured supply chain.

Qualifications

• Bachelor's degree in business administration or supply chain preferred.
• 2 years related experience in Customer Service, Supply Chain, and/or Export/Import required.
• Ability to quickly learn new systems; experience using SAP for order entry and inventory validation, Excel for reporting and analysis, and other Microsoft tools to support productivity.
• Excellent organizational skills and attention to detail, essential for managing complex order workflows, ensuring data accuracy, and maintaining high service standards.
• Demonstrated ability to adapt to changing priorities and take initiative in resolving customer or order-related issues.
• Strong collaboration and teamwork skills, with the ability to work effectively across supply chain functions to support customer and operational goals.
• Strong verbal and written communication skills, with the ability to effectively interact with customers, sales teams, and internal departments.

Responsibilities

• Maintain new customer setup in Evolve, shipping master data in SAP including routes, CMIR, and pallet configurations to support accurate warehouse picking and transportation planning.
• Maintain customer master data and how it impacts system integrations and EDI processes, enabling accurate order processing and execution.
• Manage customer portals and digital order channels, including order intake, order confirmation, and coordination of portal-based activities impacting customer fulfillment.
• Manage order email inbox; process customer orders and changes accurately and timely in SAP.
• Review purchase orders for accuracy, completeness, and compliance, resolving any discrepancies, missing information, or processing blocks.
• Act as primary contact for customers and sales, ensuring clear and timely communication.
• Manage assigned accounts and support ongoing customer and operational needs.
• Support the execution of customer orders by validating inventory availability, identifying potential service risks, and partnering with Supply Chain teams to meet fill rate and customer service targets for ongoing business, promotions, and new item launches.
• Adjust and prioritize orders based on production schedules, inventory availability, and logistics constraints.
• Work within established supply chain processes to coordinate customer order execution across Planning, Deployment, Warehousing, Transportation, and Sales teams, escalating issues and risks as needed.
• Partner with warehouse teams to execute special handling requirements such as FIFO, FEFO, shelf life, and labeling.
• Coordinate customer specific instructions including export documentation, inspections, claims support, and regulatory compliance with appropriate teams.
• Plan and adjust transportation activities including freight order monitoring, delivery creation, port bookings, and customer carrier appointment coordination.
• Optimize shipments by consolidating orders, managing freight requirements, and aligning with transportation strategies.
• Monitor shipping activities, across domestic and international shipping conditions.
• Identify and work cross-functional to resolve order exceptions including inventory gaps, weight discrepancies, and shipment constraints.
• Maintain order documentation to support audits, claims, and regulatory compliance.
• Ensure compliance with domestic and international shipping and trade requirements.
• Identify, elevate, and resolve recurring issues across order management, fulfillment, and logistics processes.

Skills

SAP

Excel

MS Office

Organizational skills

Attention to detail

Collaboration

Communication skills

Education

Bachelor's degree in business administration or supply chain

Tools

SAP

Excel

MS Office

Job description

Lamb Weston is seeking a Customer Supply Chain Specialist in Kennewick, WA to manage orders from entry to delivery and coordinate with sales, warehouse, and logistics teams. You will ensure accurate data, timely communication, and adherence to customer requirements while supporting ongoing accounts and promotions.

Key duties include maintaining SAP data, overseeing order changes, validating inventory, and optimizing shipments within a structured supply chain.