Customer Supply Chain Manager — Data-Driven & Hybrid

Socket.dev; City of White Plains (NY); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Hybrid work environment

Lunch subsidies

Annual discretionary bonus

Healthcare options

401(k) match

Wellness programs

Tuition reimbursement

Competitive compensation

Job summary

Combe is seeking a Customer Supply Chain Associate Manager to drive customer service and supply chain performance across domestic, affiliate, and export customers. You will connect customers with internal teams to optimize inventory, service levels, and replenishment decisions using data-driven insights and cross-functional influence.

The role emphasizes collaboration with Planning, Sales, Marketing, Logistics, IT, and external partners to resolve issues and improve processes, while supporting

Qualifications

• Bachelor's degree required.
• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
• ERP experience required; Oracle experience preferred.

Responsibilities

• Manage and optimize the customer order management process to support high service levels and customer satisfaction.
• Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.
• Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.
• Develop and maintain customer-specific reporting, dashboards, and performance metrics.
• Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.
• Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.
• Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.
• Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.
• Support new product launches by ensuring customers are properly set up and ready to order new items.
• Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.
• Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.
• Promote and support quality standards and compliance requirements within all areas of responsibility.

Skills

Analytical skills

Presentation skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Power BI

Excel

Oracle ERP

Job description

Combe is seeking a Customer Supply Chain Associate Manager to drive customer service and supply chain performance across domestic, affiliate, and export customers. You will connect customers with internal teams to optimize inventory, service levels, and replenishment decisions using data-driven insights and cross-functional influence.

The role emphasizes collaboration with Planning, Sales, Marketing, Logistics, IT, and external partners to resolve issues and improve processes, while supporting