Customer Supply Chain Associate Manager

Socket.dev; City of White Plains (NY); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Hybrid work environment

Lunch subsidies

Annual discretionary bonus

Healthcare options

401(k) match

Wellness programs

Tuition reimbursement

Competitive compensation

Job summary

Combe is seeking a Customer Supply Chain Associate Manager to drive customer service and supply chain performance across domestic, affiliate, and export customers. You will connect customers with internal teams to optimize inventory, service levels, and replenishment decisions using data-driven insights and cross-functional influence.

The role emphasizes collaboration with Planning, Sales, Marketing, Logistics, IT, and external partners to resolve issues and improve processes, while supporting

Qualifications

• Bachelor's degree required.
• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
• ERP experience required; Oracle experience preferred.

Responsibilities

• Manage and optimize the customer order management process to support high service levels and customer satisfaction.
• Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.
• Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.
• Develop and maintain customer-specific reporting, dashboards, and performance metrics.
• Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.
• Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.
• Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.
• Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.
• Support new product launches by ensuring customers are properly set up and ready to order new items.
• Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.
• Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.
• Promote and support quality standards and compliance requirements within all areas of responsibility.

Skills

Analytical skills

Presentation skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Power BI

Excel

Oracle ERP

Job description

WHO WE ARE

At Combe, personal care is the core of our mission. Founded by Ivan and Mary Elizabeth Combe in 1949, we are a privately held, family-owned personal care company headquartered in White Plains, New York. For more than 75 years, we have built a legacy of creating innovative brands that address unmet consumer needs while continuing to grow and evolve in markets around the world.

From the beginning, our success has been driven by an entrepreneurial mindset. Long before the term "start-up" existed, Ivan and Mary Elizabeth Combe built a company focused on solving personal care challenges that others overlooked. That spirit continues to guide us today as we create and cultivate brands that push innovation and cultural boundaries to deliver meaningful solutions for consumers around the world.

Our portfolio includes category-defining brands such as Just For Men®, Vagisil®, Clearasil®, Odor-Eaters®, and Astroglide®, as well as our investment in Virtue Labs®. We have a proven track record of building brands, creating categories, and identifying the next personal care need to solve.

Today, Combe is proudly led by its third generation of family leadership, combining the values of a family-owned company with a future-focused approach to growth, innovation, and consumer care.

We like to say we bring the "&" to work every day—we are deeply rooted & always exploring, time-tested & future-minded, and three-generations-savvy & next-generation-bold. Join our team and help shape the future of personal care while making a meaningful difference in consumers' lives every day.

WHY THIS ROLE

The Customer Supply Chain Associate Manager plays a critical role in delivering exceptional customer service and supply chain performance across domestic, affiliate, and export customers. This position serves as a key link between customers and internal teams, using data-driven insights to optimize inventory availability, improve service performance, and strengthen customer relationships. This role is ideal for a supply chain professional who enjoys collaborating cross-functionally, solving complex business challenges, and influencing customer replenishment and operational decisions that drive measurable business results.

WHAT YOU\'LL DO

• Manage and optimize the customer order management process to support high service levels and customer satisfaction.


• Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.


• Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.


• Develop and maintain customer-specific reporting, dashboards, and performance metrics.


• Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.


• Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.


• Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.


• Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.


• Support new product launches by ensuring customers are properly set up and ready to order new items.


• Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.


• Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.


• Promote and support quality standards and compliance requirements within all areas of responsibility.

WHAT WE\'RE LOOKING FOR

• Bachelor\'s degree required.


• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.


• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.


• Strong analytical skills with the ability to translate data into actionable business recommendations.


• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.


• ERP experience required; Oracle experience preferred.


• Understanding of POS data, inventory management, customer metrics, and replenishment processes.


• Strong presentation, communication, and stakeholder management skills.


• Ability to influence cross-functional teams and drive accountability without direct authority.


• Highly organized, self-motivated, and comfortable managing multiple priorities.


• Continuous improvement mindset and commitment to operational excellence.

WHY JOIN US

At Combe, we go beyond offering a competitive salary – we\'re committed to offering outstanding benefits that empower our employees to thrive. Join us and enjoy:

• Hybrid work environment for most roles


• Office-based employees receive partial lunch subsidies, ensuring you savor mouthwatering meals without breaking the bank.


• Annual discretionary bonus


• Outstanding healthcare options prioritizing your physical and mental wellness.


• 401(k) match with Profit Sharing to secure your financial future.


• Health and Wellness Initiatives, including gym membership reimbursement, wellness workshops, and mental health support.


• Tuition reimbursement opportunities


• Compensation: $105,000 - $115,000 DOE

As we strive for excellence together, our commitment to offering remarkable benefits remains unwavering, ensuring a brighter future for everyone in our growing community. Combe offers equal employment opportunities to all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We value diversity and inclusion and actively seek a variety of backgrounds, perspectives, and experiences. We provide reasonable accommodations to applicants with disabilities and strive to build an accessible and inclusive environment for all candidates.