Customer Success Training Specialist

MangoApps; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Training Specialist to enhance customer engagement and platform utilization. In this dynamic role, you will design and deliver tailored virtual training sessions, create engaging training videos, and develop a comprehensive library of resources. Collaborating closely with Customer Success Managers, you will ensure a seamless onboarding experience for users. This forward-thinking company values creativity, accountability, and teamwork, offering a vibrant environment where your contributions truly matter. If you are passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in delivering virtual training in a SaaS environment.
• Ability to create engaging training videos and self-paced content.

Responsibilities

• Design and deliver engaging virtual training sessions for customers.
• Develop and maintain a comprehensive library of training content.

Skills

Virtual Training Delivery

Communication Skills

Customer Success Focus

Content Creation

Organizational Skills

Education

Bachelor’s degree in Education

Instructional Design

Communication

Tools

Camtasia

Loom

PowerPoint

Google Slides

Job description

This range is provided by MangoApps. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

About the job:

As a Customer Success Training Specialist at MangoApps, you will play a pivotal role in ensuring the successful implementation, adoption and utilization of the MangoApps Platform among our customers. Working closely with Customer Success Managers, you will be responsible for training MangoApps administrators, equipping them with the essential knowledge and skills needed to leverage the platform effectively.

Key Responsibilities:

• Develop a deep understanding of MangoApps’ features, functionalities, and use cases
• Design and deliver engaging virtual training sessions tailored to customer needs and use cases
• Create outstanding training videos for our Community LMS, focused on clear, self-paced learning of product features and workflows
• Develop and maintain a comprehensive library of training content, including presentations, guides, and interactive resources
• Continuously update training materials as new product features and enhancements are released
• Collaborate with Customer Success Managers to seamlessly integrate training into the customer onboarding process
• Host recurring training webinars for MangoApps administrators and users
• Monitor training effectiveness through feedback and engagement metrics, and optimize content accordingly
• Stay informed on best practices in training, adult learning, and employee experience platforms
• Provide ongoing learning support to customers post-implementation through targeted training content and sessions

Basic Qualifications:

• Bachelor’s degree in Education, Instructional Design, Communication, or a related field
• 3–5 years of proven experience delivering virtual training sessions, preferably within a SaaS company serving enterprise B2B customers
• Demonstrated ability to create engaging training videos and self-paced learning content using tools such as Camtasia, Loom, PowerPoint, or Google Slides
• Familiarity with employee experience platforms and modern learning management systems (LMS)
• Strong verbal and written communication skills with the ability to simplify complex technical concepts
• Excellent organizational skills, attention to detail, and ability to manage multiple projects
• Customer-first mindset with a passion for driving product adoption and customer success
• Comfortable working independently and collaboratively in a cross-functional, fast-paced environment

Must-have Cultural Attributes

• Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role
• All-In: Fully committed to excellence and team success
• Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition
• Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals

Why Join Us?

• You are ready for your next challenge
• You want to work in an agile environment where your contribution matters
• You are passionate about technology and believe that digital workplace transformation is a massive opportunity

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are key to success.
• Teamwork, diversity, and work-life balance are celebrated.
• Your career at MangoApps is defined by you—your growth has no limits.

At MangoApps, we believe in supporting and investing in top talent. If you're ready to push the boundaries of AI-powered workplace solutions, apply today!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Training and Marketing

Industries

Software Development