Customer Success & Training Coordinator — Fitness Programs

Les Mills International; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Les Mills International in Chicago, IL is seeking a Customer Success Specialist - Training to join our US Customer Experience team. This role coordinates the instructor journey from initial training through ongoing education, ensuring engaging and commercially successful experiences.

You will coordinate live and virtual training events, manage logistics, promote attendance, support instructor recruitment and onboarding, and maintain Salesforce records and reporting to drive results.

Qualifications

• Experience in customer success, customer service, training coordination, event coordination, or education administration.

Responsibilities

• Coordinate live and virtual training events, workshops, and educational experiences.
• Manage training logistics including venues, presenters, resources, communications, and online delivery platforms.
• Drive attendance and enrolments through effective promotion and outreach.
• Support instructor recruitment, onboarding, development, and retention initiatives.
• Maintain Salesforce records and reporting.

Skills

Customer Success

Training Coordination

Event Coordination

Education Administration

Salesforce

Communication Skills

Tools

Salesforce

Job description

Les Mills International in Chicago, IL is seeking a Customer Success Specialist - Training to join our US Customer Experience team. This role coordinates the instructor journey from initial training through ongoing education, ensuring engaging and commercially successful experiences.

You will coordinate live and virtual training events, manage logistics, promote attendance, support instructor recruitment and onboarding, and maintain Salesforce records and reporting to drive results.