Customer Success Team Lead: Post-Sale Growth
Aleph
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Job summary
Aleph is seeking a Customer Service & Customer Success Team Lead to support our Madrid team and own the entire post-sale journey for a global card issuing and embedded finance solution. You’ll monitor customer health, guide onboarding, and collaborate with product and sales to ensure successful adoption.
Reporting to the Senior Product Manager & Product Sales Lead, you’ll blend hands-on service leadership with customer-success accountability, spotting churn risk early and turning usage into
Responsibilities
- Own the post-sale journey for a global card issuing and embedded finance solution.
- Spot churn risk early and turn steady usage into expansion while coordinating with product and sales.
Job description
Aleph is seeking a Customer Service & Customer Success Team Lead to support our Madrid team and own the entire post-sale journey for a global card issuing and embedded finance solution. You’ll monitor customer health, guide onboarding, and collaborate with product and sales to ensure successful adoption.
Reporting to the Senior Product Manager & Product Sales Lead, you’ll blend hands-on service leadership with customer-success accountability, spotting churn risk early and turning usage into
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