Customer Service & Customer Success Team Lead

Aleph; Madrid (IA); On-site; USD 47,000 - 68,000; Full time

Job summary

Aleph is seeking a Customer Service & Customer Success Team Lead to support our Madrid team and own the entire post-sale journey for a global card issuing and embedded finance solution. You’ll monitor customer health, guide onboarding, and collaborate with product and sales to ensure successful adoption.

Reporting to the Senior Product Manager & Product Sales Lead, you’ll blend hands-on service leadership with customer-success accountability, spotting churn risk early and turning usage into

Responsibilities

• Own the post-sale journey for a global card issuing and embedded finance solution.
• Spot churn risk early and turn steady usage into expansion while coordinating with product and sales.

Job description

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We are looking for a Customer Service & Customer Success Team Lead to support our Team in Madrid!

You’ll own the entire post-sale journey for a global card issuing and embedded finance solution, from the first day a customer goes live to how their relationship grows over time. It’s a role that blends hands-on Customer Service leadership with real Customer Success accountability: you’ll be the person who spots a churn risk before it becomes a lost account, and the one who turns steady usage into expansion. Reporting to the Senior Product Manager & Product Sales Lead, you’ll sit at the center of the customer experience for a proposition spanning card issuing, FX, payments and working capital.