Customer Success Team Lead - CMMS & Escalations

Roto-Rooter; Cincinnati (OH); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life insurance

Matching 401K retirement plan

Tuition reimbursement

Profit sharing

Paid garage parking

Descripción de la vacante

Roto-Rooter Services Company in Cincinnati is seeking a Commercial Escalation Team Lead within the National Sales Department. This on-site role runs 9:30 AM to 6:00 PM Monday through Friday with an additional monthly remote on-call weekend shift.

The position is based at the Home Office in Downtown Cincinnati and includes paid garage parking. The team lead will coordinate CMMS workflows, manage customer relationships, and drive timely work orders while supporting service technicians, branches,

Formación

• Must have excellent computer software skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities with attention to deadlines.
• Analytical mindset and problem-solving skills.
• Salesforce experience preferred.
• CMMS experience preferred.

Responsabilidades

• Liaison with customers CMMS platforms for day-to-day operations and issue resolution.
• Maintain customer relationships through regular contact by phone, email, and face-to-face meetings (occasional travel).
• Keep all work orders current and ensure timely follow-up and completion.
• Assist service technicians, branches, and call centers with CMMS processes.
• Coordinate quote submission, approval, and completion of work orders.
• Communicate with all parties to ensure complete customer satisfaction.
• Provide reporting to the National Sales department as required.
• On-call rotation schedule (1 weeknight and every 5th weekend).

Conocimientos

Communication

Time management

Organizational skills

Analytical skills

Computer skills

Salesforce

Herramientas

CMMS

Salesforce

Descripción del empleo

Roto-Rooter Services Company in Cincinnati is seeking a Commercial Escalation Team Lead within the National Sales Department. This on-site role runs 9:30 AM to 6:00 PM Monday through Friday with an additional monthly remote on-call weekend shift.

The position is based at the Home Office in Downtown Cincinnati and includes paid garage parking. The team lead will coordinate CMMS workflows, manage customer relationships, and drive timely work orders while supporting service technicians, branches,