Customer Success & Support Specialist

Gen; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working options

Time off

Competitive pay

Benefits and well-being programs

Job summary

Gen is seeking a Customer Service Agent in Tempe, Arizona. The role entails handling inquiries for Norton and LifeLock, requiring empathic communication and excellent problem-solving skills. Key responsibilities include resolving member conflicts, maintaining product knowledge, and assisting with identity theft concerns. Benefits include flexible working options, time off, competitive pay, and well-being programs. Gen is committed to fair, inclusive employment practices for all candidates.

Qualifications

• High School degree or equivalent required.
• 2 years of related customer-service call-center experience.
• Ability to protect confidential business information.

Responsibilities

• Handle inquiries regarding product support and account management.
• Resolve member conflicts and ensure continued loyalty.
• Assist customers with their identity theft concerns.

Skills

Empathic communication

Problem-solving

Multitasking

Strong communication skills

Education

High School degree or equivalent

2 years of related customer-service experience

Job description

Gen is seeking a Customer Service Agent in Tempe, Arizona. The role entails handling inquiries for Norton and LifeLock, requiring empathic communication and excellent problem-solving skills. Key responsibilities include resolving member conflicts, maintaining product knowledge, and assisting with identity theft concerns. Benefits include flexible working options, time off, competitive pay, and well-being programs. Gen is committed to fair, inclusive employment practices for all candidates.