Customer Success Support Analyst

One Model; Austin (TX); Remote; USD 80,000 - 90,000; Full time

Job summary

An innovative company in the people analytics space is seeking a dynamic analyst to join their growing Customer Success team. This role offers the opportunity to work with diverse HR data systems, troubleshoot complex issues, and support clients through their data integration journey. With a focus on collaboration and a commitment to a supportive work culture, this position allows you to make a significant impact in a fast-paced environment. If you're passionate about data analytics and enjoy client-facing roles, this is the perfect opportunity to grow your career in a thriving company.

Benefits

Flexible remote work

Inclusive workplace culture

Generous compensation

Performance pay structure

Qualifications

• 2+ years experience with HR data systems and analytics.
• Ability to troubleshoot complex problems and communicate effectively.

Responsibilities

• Support customers with data integration and analytics.
• Coordinate with internal teams to resolve data issues.
• Provide training and documentation for customer onboarding.

Skills

Data Analytics

HR Data Systems

Troubleshooting

Data Transformation

Client-Facing Communication

Tools

SAP

SuccessFactors

Workday

Taleo

Greenhouse

UltiPro

Job description

One Model is experiencing fast growth as a leading vendor in the growing people analytics space. Working in Customer Success, we are seeking an analyst with a People Analytics background to support our growing customer base through their data integration, analytics and insights journey.

Responsibilities

• Intake, triage, and execute tier 1 troubleshooting and reporting of One Model application and data modeling issues across a portfolio of customers
• Coordinate internally with Data and System Engineers to troubleshoot and identify data integrity, data quality, and application issues.
• Support a variety of ongoing customers HR data ingestion and transformation needs through:
• Communicate externally, intake, and review of new data integration and modeling requests across One Model customer base and systems, including the gathering of foundational requirements from the customer (e.g., dimension changes, new data fields, changes to data field business logic, etc.)
• One Model Data source configuration, ingestion, and transformation
• Monitor and troubleshoot basic integration, data source and load issues and requests
• Communicate with and advise customers on application functionality to best need their identified business goals.
• Provide standardized customer enablement/training for new and existing customers as required
• Support large Enterprise customers on implementations and key reporting/analytics projects
• Collaborate internally with Product and Engineering teams to identify, prioritize and deliver product fixes and enhancements to customers
• Assist with creation and continued documentation of customer support processes, including but not limited to customer onboarding, custom enhancement requests, and enablement
• Support and partner with One Model Product Team on knowledge management and product documentation needs (Internal and External)
• Engage in support of broader team and One Model initiatives

About You

• You're someone early in their people analytics career, though have already had some exposure to HR data systems, data transformation, and reporting.
• You’re an analytical thinker with the ability to troubleshoot occasionally ambiguous and complex problems.
• You have an interest in external client-facing work and enjoy supporting customers through both technical and non-technical challenges.
• You have at least 2 years exposure to HR data systems including but not limited to: SAP, SuccessFactors, Workday, Taleo, Greenhouse, UltiPro, etc.
• You have at least 2 years experience working in data analytics and visualization, business intelligence or HR reporting
• You’re able to manage a range of tasks and collaborate with a global team
• You’re comfortable working with ambiguity, with processes at times being designed and enabled “as you go”
• You have an intellectual curiosity and are able to work through problems as well as knowing when to ask others for help

What’s In It For You

One Model, founded by industry veterans in HR analytics, boasts a strong competitive advantage with its data-first approach to the People Analytics Platform. Joining One Model means:

• Flexibility to work remotely, collaborating with colleagues globally.
• A friendly, inclusive, and respectful workplace culture.
• The opportunity to contribute significantly to a young company and team.
• Generous compensation and attractive performance pay structure.

At One Model we pride ourselves on our supportive and inclusive work environment and are confident that you will feel included here regardless of your demographic. We see the value of having a diverse workforce, which is why we encourage you to apply for the role even if you don't think you're a 'perfect fit'.

Base Salary Range

$80,000 - $90,000 USD

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