Senior Customer Success & Support Data Programs Analyst

Restaurant365; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior Customer Success & Support Data Programs Analyst to drive data analysis and enhance customer support strategies. In this remote role, you'll collaborate with cross-functional teams, analyze customer data to identify trends, and monitor key performance indicators to ensure customer satisfaction. This position offers a unique opportunity to make a significant impact on customer success initiatives while working in a diverse and inclusive environment. If you're passionate about data and improving customer experiences, this role is perfect for you.

Qualifications

• 3+ years of experience in data analysis or customer success roles.
• Strong analytical skills and proficiency in data visualization tools.

Responsibilities

• Analyze customer success data to identify trends and opportunities.
• Develop data-driven strategies to enhance customer support.

Skills

Data Analysis

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in a relevant field

Tools

Data Visualization Tools

Job description

Senior Customer Success & Support Data Programs Analyst

Remote

Customer Success – Support

Full Time

Job Responsibilities

• Analyze customer success data to identify trends and opportunities for improvement.
• Develop and implement data-driven strategies to enhance customer support.
• Collaborate with cross-functional teams to ensure alignment on customer success initiatives.
• Monitor and report on key performance indicators related to customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years of experience in data analysis or customer success roles.
• Strong analytical skills and proficiency in data visualization tools.
• Excellent communication and interpersonal skills.

Additional Information

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.