Customer Success & Supply Chain Analytics Lead

Galderma; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Galderma is seeking a Customer Success Analyst to lead customer operations, analytics, and process automation across assigned accounts in the United States. You will partner with internal and external stakeholders to drive compliance, cost recovery, and supply chain efficiency.

The role emphasizes dashboard development, data-driven insights, and continuous improvement. The position requires 5+ years in customer service or supply chain, strong O2C knowledge, ERP experience (Oracle), and advanced

Qualifications

• Bachelor's degree in supply chain, Business, or related field.
• Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
• Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
• Experience with ERP systems (Oracle or similar preferred).
• Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with business intelligence and reporting platforms, including Power BI.
• Strong analytical, problem-solving, and organizational skills with the ability to identify and correlate metrics relevant to customer goals.
• Excellent written and verbal communication skills.
• Experience with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
• Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies.
• Knowledge of accounting principles related to O2C processes.
• Familiarity with SQL, data querying, or database concepts.

Responsibilities

• Customer Success / Relationship Management (45%): Build and maintain strong customer relationships and understanding of requirements; resolve blocks and disruptions.
• Supply Chain Analytics (25%): Monitor KPIs, conduct reviews, provide leadership with insights and recommendations.
• Dashboard Development (Power BI) / AI and Process Automation (20%): Design and maintain dashboards; leverage AI and automation to streamline reporting.
• Continuous Improvement & Process Governance (10%): Standardize processes; lead cross-functional projects; ensure governance and compliance.

Skills

Customer relationship management

Analytics

Power BI

Automation

O2C processes

ERP systems

SQL

Data visualization

Education

Bachelor's degree in supply chain, Business, or related field

Tools

Power BI

Oracle ERP

Excel

SQL

Job description

Galderma is seeking a Customer Success Analyst to lead customer operations, analytics, and process automation across assigned accounts in the United States. You will partner with internal and external stakeholders to drive compliance, cost recovery, and supply chain efficiency.

The role emphasizes dashboard development, data-driven insights, and continuous improvement. The position requires 5+ years in customer service or supply chain, strong O2C knowledge, ERP experience (Oracle), and advanced