Customer Success Summer Intern

PassFort; New York (NY); Hybrid; USD 4,133,000 - 5,510,000; Full time

Job summary

Moody's offers a 10-week summer internship in New York focused on Customer Success. Interns gain hands-on experience in customer success strategies and data analysis while supporting onboarding, inquiries, and training initiatives. Networking, mentorship, and leadership sessions enrich the program.

Role targets undergraduates and select graduates, with a structured schedule from June through August. The program emphasizes integrity, excellence, and teamwork within Moody's Analytics’ digital

Qualifications

• Pursuing a degree in Business Administration, Finance, Marketing or Data Analytics.
• Graduation date between December 2027 and June 2029.
• Hybrid role in New York from June 7 to August 13.

Responsibilities

• Gain hands-on experience in customer success strategies and operations.
• Contribute to improving customer satisfaction and retention rates.
• Assist in onboarding new clients and ensuring a smooth transition and setup.
• Help manage customer inquiries and issues, coordinating with relevant teams.
• Support the Customer Success team in creating and updating customer success plans and documentation.
• Contribute to the analysis of customer data to identify trends and opportunities.
• Support strategies for customer retention and expansion.
• Assist in implementing the Digital Customer Success strategy and personalized engagement at scale.
• Participate in development and delivery of customer training and educational materials.

Skills

Analytical skills

Presentation skills

Communication skills

MS Office

Teamwork

CRM familiarity

AI curiosity

Education

Business Administration

Finance

Marketing

Data Analytics

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

• Strong analytical skills with the ability to interpret data and generate insights
• Ability to present high-level information as well as detailed demonstrations of products & services
• Excellent verbal and written communication and presentation skills
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)
• Ability to work both independently and within a team environment, with focus and high attention to detail
• Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field
• Graduation date of December 2027 - June 2029
• You must be available to work in a hybrid role in New York from June 7 – August 13

Responsibilities

You will gain hands-on experience in customer success strategies and operations

• Contribute to improving customer satisfaction and retention rates
• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement
• Support the team in developing and implementing strategies for customer retention and expansion
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials

About The Team

Customer Success is critical to our short-term and long-term goals as an organization. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis. In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilizing our KYC and DataApps solutions, taking a proactive & strategic approach to ensure both client and Moody’s Analytics are mutually benefitting from the relationship.

Moody's 10-week summer internship program is a premier opportunity for students to immerse themselves in a hands-on learning experience, guided by Moody's commitment to integrity, excellence, and insight. The program takes place each summer from June – August and positions are available for undergraduate and select graduate students. Internships are full-time, offering a comprehensive view of Moody's business and culture, and a chance to build professional and technical skills. Programmatic elements include networking, mentorship, leadership speaker series and volunteering events. Interns complete project work determined by their team that have real impact, fostering a sense of accomplishment and professional growth. Throughout the internship, participants receive mentorship from Moody's professionals, gaining insights into diverse career paths and cultivate a comprehensive understanding of the company. Networking events and workshops further enrich the experience, providing a platform for professional development and collaboration. As a Moody's intern, you will gain real-world experience, turn inputs into actions, and be integral part of the team.

For US-based roles only: the anticipated hiring hourly rate for this position is $35, depending on factors such as experience, education, level, skills, and location.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the Securities Trading Policy on Moody’s Compliance Expo page

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.