Customer Success Specialist - Product Expert

Winsor Consulting; Piscataway Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Winsor Co. is seeking a customer service representative to join our team at the Piscataway office. The role focuses on driving customer satisfaction by handling inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every interaction. The position requires a Monday–Friday schedule, 8:00 AM–5:00 PM, and must have a vehicle for commuting to the office.

Qualifications

• Bachelor’s degree or equivalent.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system.

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Skills

Customer service

Communication

Time management

CRM familiarity

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

Winsor Co. is seeking a customer service representative to join our team at the Piscataway office. The role focuses on driving customer satisfaction by handling inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every interaction. The position requires a Monday–Friday schedule, 8:00 AM–5:00 PM, and must have a vehicle for commuting to the office.