Customer Experience Specialist: Delight Customers Daily

Bath Planet; Toms River (NJ); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Salary

Bonus

Paid time off

Health Insurance

401k

Professional development

Résumé du poste

Bathroom Pros is seeking a Customer Experience Representative to join the Toms River office. You will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate will have a customer-first mindset and a passion for delivering high-quality service in every interaction, with strong written and verbal communication skills and familiarity with CRM systems.

Qualifications

• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system.

Responsabilités

• Manage inbound customer communications - Answer calls and emails to address questions, requests and issues.
• Make outbound thank you and communication calls to update customers on project status.
• Consult on customer success - Advise customers on how to leverage the product/service.
• Maintain working product knowledge - act as product expert to ensure information is accurate and up-to-date.
• Track interactions in CRM - Record customer interactions for cross-functional awareness.

Connaissances

Customer service

Communication

CRM familiarity

Time management

Problem solving

Outils

CRM system

Description du poste

Bathroom Pros is seeking a Customer Experience Representative to join the Toms River office. You will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate will have a customer-first mindset and a passion for delivering high-quality service in every interaction, with strong written and verbal communication skills and familiarity with CRM systems.