Customer Success Specialist - Fuel & Logistics

JF Group; Morrisville (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Paid holidays

Health benefits

Life insurance

Bonus program eligibility

Paid training for field personnel

Uniforms provided

Job summary

JF Petroleum Group in Morrisville, NC is seeking a Customer Service Representative to handle inquiries, enter service requests, and coordinate with service, sales and distribution teams. You will log interactions, verify information, and provide timely responses to customers in person, by phone, email or web portals.

This entry-level role requires a high school diploma or GED, basic MS Office familiarity, and strong typing. Drug screening and background checks apply.

Qualifications

• Must have a high school diploma or GED.
• Knowledge of customer service principles and practices; previous industry experience a plus.
• Familiarity with Microsoft Word/Excel; ERP systems experience a plus.
• Typing speed of 40 WPM or higher is advantageous.
• Must pass drug screen, criminal background check, and MVR if driving for the company.

Responsibilities

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution)

Skills

Customer service

Typing 40 WPM

Office software

ERP familiarity

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Dynamics NAV

Job description

JF Petroleum Group in Morrisville, NC is seeking a Customer Service Representative to handle inquiries, enter service requests, and coordinate with service, sales and distribution teams. You will log interactions, verify information, and provide timely responses to customers in person, by phone, email or web portals.

This entry-level role requires a high school diploma or GED, basic MS Office familiarity, and strong typing. Drug screening and background checks apply.