CCC Customer Service Representative

JF Group; Morrisville (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Paid holidays

Health benefits

Life insurance

Bonus program eligibility

Paid training for field personnel

Uniforms provided

Job summary

JF Petroleum Group in Morrisville, NC is seeking a Customer Service Representative to handle inquiries, enter service requests, and coordinate with service, sales and distribution teams. You will log interactions, verify information, and provide timely responses to customers in person, by phone, email or web portals.

This entry-level role requires a high school diploma or GED, basic MS Office familiarity, and strong typing. Drug screening and background checks apply.

Qualifications

• Must have a high school diploma or GED.
• Knowledge of customer service principles and practices; previous industry experience a plus.
• Familiarity with Microsoft Word/Excel; ERP systems experience a plus.
• Typing speed of 40 WPM or higher is advantageous.
• Must pass drug screen, criminal background check, and MVR if driving for the company.

Responsibilities

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution)

Skills

Customer service

Typing 40 WPM

Office software

ERP familiarity

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Dynamics NAV

Job description

Description

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.

The pay for this position is $22/hr

Job Duties:

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution)

Requirements

• Highschool Diploma or GED required
• Knowledge of customer service principles and practices; previous industry experience a plus
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
• Ability to type (40+ WPM a plus)
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

JF Petroleum offers:

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual