Customer Success Specialist - Food & Beverage

Solina; Bolingbrook (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Solina is seeking a Customer Success Representative in Bolingbrook, Illinois, to enhance customer relationships and manage the order lifecycle. This role involves extensive communication with clients and internal teams for effective order processing and satisfaction.

The ideal candidate will have a strong customer service background, a High School Diploma, and be proficient in Microsoft Office. You will work in a dynamic environment, ensuring customer needs are met efficiently.

Join Solina, a growing company with a focus on sustainable food solutions!

Qualifications

• 2+ years of relevant experience in customer service is required.
• Ability to manage multiple tasks with competing priorities.
• Flexibility to adapt to varied work schedules.

Responsibilities

• Guide the life cycle of customer orders from entry to delivery.
• Partner with Supply and Demand Planning for resolutions.
• Maintain documentation related to customer accounts.

Skills

Customer service excellence

Conflict resolution

Problem-solving

Decision making

Communication

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Solina is seeking a Customer Success Representative in Bolingbrook, Illinois, to enhance customer relationships and manage the order lifecycle. This role involves extensive communication with clients and internal teams for effective order processing and satisfaction.

The ideal candidate will have a strong customer service background, a High School Diploma, and be proficient in Microsoft Office. You will work in a dynamic environment, ensuring customer needs are met efficiently.

Join Solina, a growing company with a focus on sustainable food solutions!