Customer Service Representative

Solina Group; Bolingbrook (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading flavor solutions company is looking for a Customer Success Representative in Bolingbrook, Illinois. This role will involve managing the order lifecycle, resolving conflicts, and building relationships with customers. Ideal candidates have a high school diploma and 2+ years of experience in customer service, along with strong communication and problem-solving skills. This position offers a training period of 6-9 months to equip you with the necessary skills for success.

Qualifications

• 2+ years relevant experience in customer service preferred.
• Good written and verbal communication skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Guide the life cycle of orders from entry to delivery.
• Resolve conflicts and defuse high-pressure situations.
• Build strong working relationships with customers.

Skills

Customer Service

Problem-solving

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Solina USA, is a proud Solina Group company, specializing in the creation of customized seasonings and sauces. We take pride in our four strategically located production facilities across the United States which empower us to deliver high-quality, innovative flavor solutions efficiently to our customers. Our focus is on catering to Quick Service Restaurants, Fast casual, Casual dining, and food manufacturers, where our commitment lies in providing exceptional flavor solutions tailored to their unique needs. Solina USA has a proven national reputation of providing an exceptional customer experience by providing a high-quality product at a cost-competitive price point. We create dynamic relationships where our creativity can be visible through our customers culinary vision making “Food Matter.”Are you passionate about serving customers with excellence If you answered yes, the Customer Success Representative role could be the position you've been looking for. When starting with this role, you will be in training for approximately 6-9 months. You will learn the core requirements of serving our customer base and sales and then slowly start taking on accounts. This document in no way states or implies that these are the only duties to be performed by the employee occupying the position. This role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival with the customer. Conflict resolution: Learning the ability to defuse high pressure situations and remain solutions driven. REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.Typical qualifications would be: High School Diploma or General Education Degree (GED) and 2+ years’ relevant experience, required.PREFERRED QUALIFICATIONS Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint. Good ability to make decisions and problem-solving account management. Good written and verbal communication skills.Ability to accept constructive feedback. Sound ability to manage conflict. Ability to work well with others in fast paced, dynamic environment.Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.TRAVEL REQUIREMENTS SPECIAL REQUIREMENTS Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.